SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:42:47 | VAS-1792273365-1B0B039C4D18 | TELCO | TXN_COMPLETION | 1238.90ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 22:42:41 | VAS-1792273360-CB7DFBF8DFA8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 22:42:16 | VAS-1792273336-72DADF9FE648 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 22:42:07 | VAS-1792273326-1AD3DBA447FD | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 22:42:04 | VAS-1792273321-1FFC31CCFDEE | TELCO | TXN_COMPLETION | 2188.56ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:42:04 | VAS-1792273321-1FFC31CCFDEE | AGGREGATOR | TXN_COMPLETION | 883.18ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:41:52 | VAS-1792273311-BE82841595EB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:41:47 | VAS-1792273306-639CECDAE2E0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:41:42 | VAS-1792273301-80701A47CFC8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:41:38 | VAS-1792273296-75DDCAA61314 | AGGREGATOR | TXN_COMPLETION | 1210.30ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:41:38 | VAS-1792273296-75DDCAA61314 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:41:27 | VAS-1792273287-4CE2BA4B4623 | AGGREGATOR | TXN_COMPLETION | 408.92ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 22:41:10 | VAS-1792273267-720780E0F7CE | AGGREGATOR | TXN_COMPLETION | 2291.01ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 22:41:10 | VAS-1792273267-720780E0F7CE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 22:41:06 | VAS-1792273262-55E26F6BA843 | TELCO | TXN_COMPLETION | 1282.05ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:41:06 | VAS-1792273262-55E26F6BA843 | AGGREGATOR | TXN_COMPLETION | 2360.48ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:41:06 | VAS-1792273262-55E26F6BA843 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:40:59 | VAS-1792273257-3A31AD5F988D | TELCO | TXN_COMPLETION | 1265.83ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:40:59 | VAS-1792273257-3A31AD5F988D | AGGREGATOR | TXN_COMPLETION | 429.13ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:40:59 | VAS-1792273257-3A31AD5F988D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |