SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:09:10 | VAS-1792264147-B9DA7B314975 | TELCO | TXN_COMPLETION | 1976.80ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 20:09:10 | VAS-1792264147-B9DA7B314975 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 20:09:03 | VAS-1792264143-DA2360682308 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 20:09:01 | VAS-1792264138-DE5884C7B144 | TELCO | TXN_COMPLETION | 2059.69ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 20:09:01 | VAS-1792264138-DE5884C7B144 | AGGREGATOR | TXN_COMPLETION | 972.08ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 20:09:01 | VAS-1792264138-DE5884C7B144 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 20:08:54 | VAS-1792264133-E64A104F08CB | AGGREGATOR | TXN_COMPLETION | 1033.50ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 20:08:54 | VAS-1792264133-E64A104F08CB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 20:08:50 | VAS-1792264128-BFB834D936A7 | TELCO | TXN_COMPLETION | 1534.94ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:08:50 | VAS-1792264128-BFB834D936A7 | AGGREGATOR | TXN_COMPLETION | 1108.25ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:08:39 | VAS-1792264118-6A8BCAA302D0 | TELCO | TXN_COMPLETION | 1115.11ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:08:39 | VAS-1792264118-6A8BCAA302D0 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:08:36 | VAS-1792264113-FF656F32A4B7 | TELCO | TXN_COMPLETION | 2447.10ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 20:08:36 | VAS-1792264113-FF656F32A4B7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 20:08:31 | VAS-1792264108-C52606D34CE3 | AGGREGATOR | TXN_COMPLETION | 2396.10ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 20:08:31 | VAS-1792264108-C52606D34CE3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 20:08:19 | VAS-1792264098-3987B2E89FB7 | AGGREGATOR | TXN_COMPLETION | 680.69ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:08:19 | VAS-1792264098-3987B2E89FB7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:08:14 | VAS-1792264093-F5E8E0E5DD1A | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:08:09 | VAS-1792264088-2B1088EE5FDB | AGGREGATOR | TXN_COMPLETION | 401.98ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |