SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260922-0245 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.9% | 39 | QUEUED | CLOSED |
| SLB-20260922-0244 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 42 | QUEUED | CLOSED |
| SLB-20260922-0243 | Sep 22 | MTN | Success Rate | 95.0% | 94.4% | 39 | QUEUED | CLOSED |
| SLB-20260922-0242 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 34 | QUEUED | CLOSED |
| SLB-20260922-0241 | Sep 22 | NexBridge | Success Rate | 95.0% | 94.7% | 33 | QUEUED | CLOSED |
| SLB-20260922-0240 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.1% | 39 | QUEUED | CLOSED |
| SLB-20260922-0239 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 34 | QUEUED | CLOSED |
| SLB-20260922-0238 | Sep 22 | Glo | Success Rate | 95.0% | 94.0% | 35 | QUEUED | CLOSED |
| SLB-20260922-0237 | Sep 22 | MTN | Success Rate | 95.0% | 93.6% | 37 | QUEUED | CLOSED |
| SLB-20260922-0236 | Sep 22 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260922-0235 | Sep 22 | Primus VAS | Success Rate | 95.0% | 94.2% | 31 | QUEUED | CLOSED |
| SLB-20260922-0234 | Sep 22 | 9Mobile | Success Rate | 95.0% | 94.6% | 27 | QUEUED | CLOSED |
| SLB-20260922-0233 | Sep 22 | Glo | Success Rate | 95.0% | 93.8% | 29 | QUEUED | CLOSED |
| SLB-20260922-0232 | Sep 22 | MTN | Success Rate | 95.0% | 94.3% | 27 | QUEUED | CLOSED |
| SLB-20260921-0231 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0230 | Sep 21 | NexBridge | Success Rate | 95.0% | 94.6% | 20 | QUEUED | OPEN |
| SLB-20260921-0229 | Sep 21 | 9Mobile | Success Rate | 95.0% | 94.8% | 20 | QUEUED | OPEN |
| SLB-20260921-0228 | Sep 21 | Glo | Success Rate | 95.0% | 93.6% | 22 | QUEUED | OPEN |
| SLB-20260921-0227 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 15 | QUEUED | CLOSED |
| SLB-20260921-0226 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.8% | 16 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:34:55 | VAS-1792262094-EBFF99378F56 | AGGREGATOR | TXN_COMPLETION | 874.36ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 19:34:55 | VAS-1792262094-EBFF99378F56 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 19:34:36 | VAS-1792262074-AE5B04019EC6 | AGGREGATOR | TXN_COMPLETION | 1213.71ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:34:36 | VAS-1792262074-AE5B04019EC6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:34:26 | VAS-1792262065-87AE81BD67CD | TELCO | TXN_COMPLETION | 1388.42ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:34:26 | VAS-1792262065-87AE81BD67CD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:34:20 | VAS-1792262059-CB1DA8AD4F62 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:34:15 | VAS-1792262055-E7BA5AC687D5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:34:12 | VAS-1792262050-05697C553019 | TELCO | TXN_COMPLETION | 1812.93ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 19:34:12 | VAS-1792262050-05697C553019 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 19:34:02 | VAS-1792262040-2BD3BC167F4F | TELCO | TXN_COMPLETION | 1295.98ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 19:34:02 | VAS-1792262040-2BD3BC167F4F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 19:33:56 | VAS-1792156635-70E115B12B9D | AGGREGATOR | TXN_COMPLETION | 402.79ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:33:56 | VAS-1792156635-70E115B12B9D | MERCHANT | TXN_COMPLETION | 105412.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:33:53 | VAS-1792262030-DCE794551628 | TELCO | TXN_COMPLETION | 2456.07ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 19:33:48 | VAS-1792262025-645955F44EC3 | TELCO | TXN_COMPLETION | 2415.44ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 19:33:48 | VAS-1792262025-645955F44EC3 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 19:33:31 | VAS-1792262010-470A4255959C | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 19:33:27 | VAS-1792262005-E073E1A511AC | TELCO | TXN_COMPLETION | 1069.98ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 19:33:27 | VAS-1792262005-E073E1A511AC | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | NexBridge | Airtel |