SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:34:55 | VAS-1792262094-EBFF99378F56 | AGGREGATOR | TXN_COMPLETION | 874.36ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 19:34:55 | VAS-1792262094-EBFF99378F56 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 19:34:36 | VAS-1792262074-AE5B04019EC6 | AGGREGATOR | TXN_COMPLETION | 1213.71ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:34:36 | VAS-1792262074-AE5B04019EC6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:34:26 | VAS-1792262065-87AE81BD67CD | TELCO | TXN_COMPLETION | 1388.42ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:34:26 | VAS-1792262065-87AE81BD67CD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:34:20 | VAS-1792262059-CB1DA8AD4F62 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:34:15 | VAS-1792262055-E7BA5AC687D5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:34:12 | VAS-1792262050-05697C553019 | TELCO | TXN_COMPLETION | 1812.93ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 19:34:12 | VAS-1792262050-05697C553019 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 19:34:02 | VAS-1792262040-2BD3BC167F4F | TELCO | TXN_COMPLETION | 1295.98ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 19:34:02 | VAS-1792262040-2BD3BC167F4F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 19:33:56 | VAS-1792156635-70E115B12B9D | AGGREGATOR | TXN_COMPLETION | 402.79ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:33:56 | VAS-1792156635-70E115B12B9D | MERCHANT | TXN_COMPLETION | 105412.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:33:53 | VAS-1792262030-DCE794551628 | TELCO | TXN_COMPLETION | 2456.07ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 19:33:48 | VAS-1792262025-645955F44EC3 | TELCO | TXN_COMPLETION | 2415.44ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 19:33:48 | VAS-1792262025-645955F44EC3 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 19:33:31 | VAS-1792262010-470A4255959C | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 19:33:27 | VAS-1792262005-E073E1A511AC | TELCO | TXN_COMPLETION | 1069.98ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 19:33:27 | VAS-1792262005-E073E1A511AC | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | NexBridge | Airtel |