SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:09:39 | VAS-1792285778-BA5CF89B877A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 02:09:36 | VAS-1792285773-80105EC4E120 | AGGREGATOR | TXN_COMPLETION | 2106.07ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 02:09:36 | VAS-1792285773-80105EC4E120 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 02:09:26 | VAS-1792285764-DE9F0682A82C | AGGREGATOR | TXN_COMPLETION | 1815.60ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:09:26 | VAS-1792285764-DE9F0682A82C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:09:21 | VAS-1792285759-CB5FB1967A42 | TELCO | TXN_COMPLETION | 854.60ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:09:21 | VAS-1792285759-CB5FB1967A42 | AGGREGATOR | TXN_COMPLETION | 1369.22ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:09:21 | VAS-1792285759-CB5FB1967A42 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 02:09:17 | VAS-1792285754-80A27F62C96C | TELCO | TXN_COMPLETION | 2271.02ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:09:17 | VAS-1792285754-80A27F62C96C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 02:09:07 | VAS-1792285744-BE404621C334 | TELCO | TXN_COMPLETION | 2100.50ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 02:09:07 | VAS-1792285744-BE404621C334 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 02:09:00 | VAS-1792285739-477AF21BF4D2 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 02:08:55 | VAS-1792285734-8CAF4A9E22AE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:08:47 | VAS-1792285724-BEEE666DE701 | AGGREGATOR | TXN_COMPLETION | 2436.01ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:08:47 | VAS-1792285724-BEEE666DE701 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:08:37 | VAS-1792285714-C2AF92BFC203 | TELCO | TXN_COMPLETION | 859.84ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:08:37 | VAS-1792285714-C2AF92BFC203 | AGGREGATOR | TXN_COMPLETION | 1682.68ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:08:27 | VAS-1792285705-BBC2F1D85C8F | AGGREGATOR | TXN_COMPLETION | 2379.32ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:08:27 | VAS-1792285705-BBC2F1D85C8F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |