SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:54:43 | VAS-1790674062-E7D515E6E417 | MERCHANT | TXN_COMPLETION | 1610822.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 01:54:41 | VAS-1792284878-02B373EDC9BC | TELCO | TXN_COMPLETION | 1172.09ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 01:54:41 | VAS-1792284878-02B373EDC9BC | AGGREGATOR | TXN_COMPLETION | 1810.56ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 01:54:19 | VAS-1792284858-C184BB2A35BE | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 01:54:14 | VAS-1792284853-16134D76FE37 | AGGREGATOR | TXN_COMPLETION | 421.82ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:54:14 | VAS-1792284853-16134D76FE37 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:54:09 | VAS-1792284848-188E316C771E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 01:54:04 | VAS-1791313856-D18BE034F3A7 | MERCHANT | TXN_COMPLETION | 970994.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 01:54:01 | VAS-1792284838-7F347D3854C4 | AGGREGATOR | TXN_COMPLETION | 1757.56ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 01:53:47 | VAS-1792284824-B63ED633A4F0 | TELCO | TXN_COMPLETION | 2064.87ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:47 | VAS-1792284824-B63ED633A4F0 | AGGREGATOR | TXN_COMPLETION | 845.87ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:39 | VAS-1792284819-39DC9097C877 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 01:53:34 | VAS-1792284814-F4D366D0483E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:53:21 | VAS-1790445831-265D4EDC8FEE | MERCHANT | TXN_COMPLETION | 1838980.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:21 | VAS-1792284800-9D2E31985278 | TELCO | TXN_COMPLETION | 548.49ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:20 | VAS-1792284800-9D2E31985278 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 01:53:15 | VAS-1792284794-B46D0A96133B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:53:11 | VAS-1792284789-D131F0EA7DA0 | TELCO | TXN_COMPLETION | 1266.79ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:53:11 | VAS-1792284789-D131F0EA7DA0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:53:05 | VAS-1792284784-6B2295C93787 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | NexBridge | Airtel |