SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:16:37 | VAS-1792282596-4D3C789A7BBF | TELCO | TXN_COMPLETION | 1066.85ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:16:37 | VAS-1792282596-4D3C789A7BBF | AGGREGATOR | TXN_COMPLETION | 400.88ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:16:37 | VAS-1792282596-4D3C789A7BBF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:16:17 | VAS-1790493126-43C5CCAB7008 | MERCHANT | TXN_COMPLETION | 1789454.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:16:07 | VAS-1792282566-A83B99A8F273 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:16:03 | VAS-1792282562-2A00D6C5184F | AGGREGATOR | TXN_COMPLETION | 1382.12ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 01:16:03 | VAS-1792282562-2A00D6C5184F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 01:15:58 | VAS-1792282557-E1E679FD8E14 | TELCO | TXN_COMPLETION | 887.03ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 01:15:54 | VAS-1792282552-843DB186F1C6 | AGGREGATOR | TXN_COMPLETION | 1960.99ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:15:54 | VAS-1792282552-843DB186F1C6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:15:43 | VAS-1792282542-CEB468F74C91 | TELCO | TXN_COMPLETION | 943.84ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 01:15:43 | VAS-1792282542-CEB468F74C91 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 01:15:35 | VAS-1792282532-B08965B5887B | TELCO | TXN_COMPLETION | 2300.71ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 01:15:29 | VAS-1792282527-BCAA3B1AD2E7 | AGGREGATOR | TXN_COMPLETION | 1217.46ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 01:15:10 | VAS-1792282508-09B9EC0772CC | AGGREGATOR | TXN_COMPLETION | 1480.42ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 01:15:10 | VAS-1792282508-09B9EC0772CC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 01:14:55 | VAS-1792282493-EB86F8188A5C | AGGREGATOR | TXN_COMPLETION | 1771.11ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 01:14:55 | VAS-1792282493-EB86F8188A5C | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 01:14:45 | VAS-1792282483-C01D4FD76AA6 | TELCO | TXN_COMPLETION | 1692.93ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 01:14:38 | VAS-1792282478-751EB38D9CE3 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Primus VAS | Airtel |