SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:42:49 | VAS-1792276968-41E88AB1DCA0 | TELCO | TXN_COMPLETION | 949.19ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 23:42:49 | VAS-1792276968-41E88AB1DCA0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 23:42:43 | VAS-1792276963-D42D30BF431F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 23:42:29 | VAS-1792276948-FFACE77261A5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 23:42:09 | VAS-1792276928-1F08EAD34922 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 23:41:56 | VAS-1792276914-F5E239709808 | TELCO | TXN_COMPLETION | 2074.01ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:45 | VAS-1792276904-2D6C06B7B147 | AGGREGATOR | TXN_COMPLETION | 410.42ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 23:41:37 | VAS-1792276894-6D01A5E6234C | TELCO | TXN_COMPLETION | 2102.03ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:36 | VAS-1792276894-6D01A5E6234C | AGGREGATOR | TXN_COMPLETION | 404.74ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:36 | VAS-1792276894-6D01A5E6234C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:31 | VAS-1792276889-7CFAE23F715D | TELCO | TXN_COMPLETION | 1965.85ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 23:41:31 | VAS-1792276889-7CFAE23F715D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 23:41:25 | VAS-1790606325-5C893807ED7A | AGGREGATOR | TXN_COMPLETION | 683.12ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:41:25 | VAS-1790606325-5C893807ED7A | MERCHANT | TXN_COMPLETION | 1670570.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:41:22 | VAS-1792276881-412FA6997968 | AGGREGATOR | TXN_COMPLETION | 413.48ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:41:22 | VAS-1792276881-412FA6997968 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:41:15 | VAS-1792276874-91D54B25E7CF | AGGREGATOR | TXN_COMPLETION | 434.70ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 23:41:15 | VAS-1792276874-91D54B25E7CF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 23:41:11 | VAS-1792276869-1DFE05810059 | TELCO | TXN_COMPLETION | 1202.26ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:41:05 | VAS-1792276864-0ADBCD7F7499 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | Glo |