SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:30:19 | VAS-1792265417-353A86B537CE | AGGREGATOR | TXN_COMPLETION | 1379.18ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 20:30:19 | VAS-1792265417-353A86B537CE | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 20:29:59 | VAS-1792265397-272666E99D1A | AGGREGATOR | TXN_COMPLETION | 2043.75ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 20:29:48 | VAS-1792265387-B3CE4AF9E09C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:29:45 | VAS-1792265382-A7E088402EB3 | TELCO | TXN_COMPLETION | 2404.97ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 20:29:45 | VAS-1792265382-A7E088402EB3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 20:29:39 | VAS-1792265377-FF8DF2ACDCDC | TELCO | TXN_COMPLETION | 1987.08ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:29:33 | VAS-1792265372-84FDB07A8794 | AGGREGATOR | TXN_COMPLETION | 1099.57ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:29:33 | VAS-1792265372-84FDB07A8794 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:29:08 | VAS-1792265348-1978C0BA72B8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:29:06 | VAS-1792265343-D69E41EDF4CF | TELCO | TXN_COMPLETION | 657.71ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:29:06 | VAS-1792265343-D69E41EDF4CF | AGGREGATOR | TXN_COMPLETION | 2249.94ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:29:06 | VAS-1792265343-D69E41EDF4CF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:28:46 | VAS-1792265323-624E1A5CD202 | TELCO | TXN_COMPLETION | 2134.03ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:28:46 | VAS-1792265323-624E1A5CD202 | AGGREGATOR | TXN_COMPLETION | 857.76ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:28:46 | VAS-1792265323-624E1A5CD202 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:28:34 | VAS-1792265313-BA3F55F96B04 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 20:28:25 | VAS-1792265304-55AF25D9477C | TELCO | TXN_COMPLETION | 722.61ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 20:28:16 | VAS-1792265294-FC5B105603AB | AGGREGATOR | TXN_COMPLETION | 2055.71ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 20:28:16 | VAS-1792265294-FC5B105603AB | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |