SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:16:57 | VAS-1792325814-10AD70DE5F2B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 13:16:41 | VAS-1792325800-68EA19CC2718 | TELCO | TXN_COMPLETION | 862.11ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 13:16:41 | VAS-1792325800-68EA19CC2718 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 13:16:26 | VAS-1792325785-899204506485 | AGGREGATOR | TXN_COMPLETION | 1304.63ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:16:12 | VAS-1792325770-21D1BDBB733D | TELCO | TXN_COMPLETION | 1659.10ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 13:16:12 | VAS-1792325770-21D1BDBB733D | AGGREGATOR | TXN_COMPLETION | 439.17ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 13:16:03 | VAS-1792325763-BDAECE2968BA | AGGREGATOR | TXN_COMPLETION | 406.67ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 13:15:43 | VAS-1792325740-F72AC06A41B6 | TELCO | TXN_COMPLETION | 2078.67ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 13:15:43 | VAS-1792325740-F72AC06A41B6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 13:15:19 | VAS-1792325718-CB97CB825B89 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:15:11 | VAS-1792325711-2CC159ABABF1 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 13:14:44 | VAS-1792325681-B1AB6A3A3CAB | TELCO | TXN_COMPLETION | 2308.11ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:14:44 | VAS-1792325681-B1AB6A3A3CAB | AGGREGATOR | TXN_COMPLETION | 413.74ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:14:35 | VAS-1792325674-96B64F0EC823 | AGGREGATOR | TXN_COMPLETION | 751.46ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 13:14:35 | VAS-1792325674-96B64F0EC823 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 13:14:27 | VAS-1792325667-261629761FAA | AGGREGATOR | TXN_COMPLETION | 423.66ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 13:14:12 | VAS-1792325651-9D54CB9BC1EE | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 13:14:05 | VAS-1792325644-5E309D4BE08A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 13:13:57 | VAS-1792325637-9A11212FAF0D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 13:13:20 | VAS-1792325600-A7A415DAC74F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |