SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260921-0225 | Sep 21 | Primus VAS | Success Rate | 95.0% | 94.8% | 15 | QUEUED | OPEN |
| SLB-20260921-0224 | Sep 21 | Glo | Success Rate | 95.0% | 92.8% | 17 | QUEUED | CLOSED |
| SLB-20260921-0223 | Sep 21 | MTN | Success Rate | 95.0% | 94.1% | 16 | QUEUED | OPEN |
| SLB-20260921-0222 | Sep 21 | Telcos Direct | Success Rate | 95.0% | 94.6% | 7 | QUEUED | OPEN |
| SLB-20260921-0221 | Sep 21 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 10 | QUEUED | CLOSED |
| SLB-20260921-0220 | Sep 21 | NexBridge | Success Rate | 95.0% | 93.1% | 10 | QUEUED | CLOSED |
| SLB-20260921-0219 | Sep 21 | Glo | Success Rate | 95.0% | 91.2% | 12 | QUEUED | CLOSED |
| SLB-20260921-0218 | Sep 21 | MTN | Success Rate | 95.0% | 94.0% | 9 | QUEUED | CLOSED |
| SLB-20260921-0217 | Sep 21 | Opay | Success Rate | 90.0% | 85.7% | 1 | QUEUED | OPEN |
| SLB-20260921-0216 | Sep 21 | NexBridge | Success Rate | 95.0% | 86.7% | 4 | QUEUED | CLOSED |
| SLB-20260921-0215 | Sep 21 | MTN | Success Rate | 95.0% | 91.3% | 2 | QUEUED | CLOSED |
| SLB-20260921-0214 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 83.3% | 1 | QUEUED | OPEN |
| SLB-20260921-0213 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0212 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
| SLB-20260921-0211 | Sep 21 | Primus VAS | Success Rate | 95.0% | 90.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0210 | Sep 21 | Glo | Success Rate | 95.0% | 88.9% | 1 | QUEUED | CLOSED |
| SLB-20260921-0209 | Sep 21 | Airtel | Success Rate | 95.0% | 71.4% | 2 | QUEUED | OPEN |
| SLB-20260921-0208 | Sep 21 | Kuda MFB | Success Rate | 90.0% | 85.7% | 1 | QUEUED | CLOSED |
| SLB-20260921-0207 | Sep 21 | Opay | Success Rate | 90.0% | 50.0% | 2 | QUEUED | CLOSED |
| SLB-20260921-0206 | Sep 21 | NexBridge | Success Rate | 95.0% | 77.8% | 2 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:39:27 | VAS-1792319966-F434B450AA99 | TELCO | TXN_COMPLETION | 668.03ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:27 | VAS-1792319966-F434B450AA99 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:12 | VAS-1792319951-8EA79EE4389E | AGGREGATOR | TXN_COMPLETION | 1003.02ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:12 | VAS-1792319951-8EA79EE4389E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:04 | VAS-1792319944-98C3EB7F93B5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:38:52 | VAS-1792319929-3FDD2A5514D4 | TELCO | TXN_COMPLETION | 2505.80ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:38:52 | VAS-1792319929-3FDD2A5514D4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:38:42 | VAS-1792319921-33E6F5DCCD66 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 11:38:34 | VAS-1792319914-6CB309C211FF | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:38:28 | VAS-1792319907-49EA5BBCEF0C | TELCO | TXN_COMPLETION | 1258.00ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:38:20 | VAS-1792319899-2C7CA604D0FA | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 11:38:07 | VAS-1792319884-14C986A6AE12 | TELCO | TXN_COMPLETION | 2081.49ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:38:07 | VAS-1792319884-14C986A6AE12 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:37:57 | VAS-1792319877-29B4615C2B91 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 11:37:43 | VAS-1792319862-C1436778BC68 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 11:37:29 | VAS-1792319847-45D4F2DAF429 | TELCO | TXN_COMPLETION | 1610.85ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 11:37:29 | VAS-1792319847-45D4F2DAF429 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 11:37:20 | VAS-1790794906-FEFA9216F407 | AGGREGATOR | TXN_COMPLETION | 2555.68ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 11:37:20 | VAS-1790794906-FEFA9216F407 | MERCHANT | TXN_COMPLETION | 1524942.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 11:37:15 | VAS-1792319833-42838AC7A38D | TELCO | TXN_COMPLETION | 1775.77ms | 500.00ms | FirstBank | Telcos Direct | Glo |