SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260911-0065 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0064 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0063 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0062 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0061 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0060 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0059 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0058 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0057 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0056 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0055 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0054 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0053 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0052 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0051 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0050 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0049 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0048 | Sep 11 | FirstBank | Success Rate | 90.0% | 50.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0047 | Sep 11 | Cordis Telcom | Success Rate | 95.0% | 75.0% | 1 | QUEUED | CLOSED |
| SLB-20260911-0046 | Sep 11 | MTN | Success Rate | 95.0% | 50.0% | 1 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:07:29 | VAS-1792260448-29DB666B33E4 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:07:24 | VAS-1792260443-BEEB17E98F44 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 19:07:15 | VAS-1791385917-1EEF5AD0DCD2 | MERCHANT | TXN_COMPLETION | 874527.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 19:07:05 | VAS-1792260424-90ECED241A30 | TELCO | TXN_COMPLETION | 740.63ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:07:05 | VAS-1792260424-90ECED241A30 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 19:07:00 | VAS-1792260419-D3C506A85565 | AGGREGATOR | TXN_COMPLETION | 982.37ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:07:00 | VAS-1792260419-D3C506A85565 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:06:45 | VAS-1792260404-08762AFB53B9 | TELCO | TXN_COMPLETION | 884.80ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:06:45 | VAS-1792260404-08762AFB53B9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 19:06:42 | VAS-1792260399-7BFA21DE16ED | AGGREGATOR | TXN_COMPLETION | 2318.64ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 19:06:25 | VAS-1791256178-F0AC1387729C | MERCHANT | TXN_COMPLETION | 1004212.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 19:06:21 | VAS-1792260380-28FFA2B7CEB6 | AGGREGATOR | TXN_COMPLETION | 1391.65ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 19:06:21 | VAS-1792260380-28FFA2B7CEB6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 19:06:07 | VAS-1791189294-6AC7A8262445 | MERCHANT | TXN_COMPLETION | 1071078.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 19:05:56 | VAS-1792260355-31586E44C7CC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:05:53 | VAS-1792260350-D3230C25EFAF | TELCO | TXN_COMPLETION | 931.60ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:05:53 | VAS-1792260350-D3230C25EFAF | AGGREGATOR | TXN_COMPLETION | 1906.96ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:05:53 | VAS-1792260350-D3230C25EFAF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 19:05:37 | VAS-1792260335-4D92C2A1942D | AGGREGATOR | TXN_COMPLETION | 692.96ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 19:05:27 | VAS-1792260326-B46A36695716 | TELCO | TXN_COMPLETION | 1348.77ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |