SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:49:49 | VAS-1792316988-A6C9A9951FDB | AGGREGATOR | TXN_COMPLETION | 1105.18ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 10:49:49 | VAS-1792316988-A6C9A9951FDB | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 10:49:41 | VAS-1792316981-25D1009BD94C | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:49:28 | VAS-1792316966-2103E2F168C1 | TELCO | TXN_COMPLETION | 1395.09ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 10:49:28 | VAS-1792316966-2103E2F168C1 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 10:49:05 | VAS-1792316944-A2C29BC49EFA | TELCO | TXN_COMPLETION | 1457.70ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 10:48:49 | VAS-1792316929-D631040C2A63 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 10:48:36 | VAS-1792316914-13B71C5B8867 | TELCO | TXN_COMPLETION | 2086.30ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 10:48:20 | VAS-1792316899-F8BD904424CF | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 10:47:52 | VAS-1792316870-632F11B5C122 | AGGREGATOR | TXN_COMPLETION | 2475.45ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 10:47:44 | VAS-1792316862-3FE218216ACA | TELCO | TXN_COMPLETION | 2024.50ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 10:47:44 | VAS-1792316862-3FE218216ACA | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 10:47:29 | VAS-1792316847-7F20C9768F6E | TELCO | TXN_COMPLETION | 1307.98ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 10:47:29 | VAS-1792316847-7F20C9768F6E | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 10:47:22 | VAS-1792316840-B65B370AF2B6 | TELCO | TXN_COMPLETION | 1749.99ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 10:47:22 | VAS-1792316840-B65B370AF2B6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 10:47:15 | VAS-1792316833-B54DBD38A578 | TELCO | TXN_COMPLETION | 2121.92ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 10:47:01 | VAS-1792316818-A93B4FA4CCE2 | TELCO | TXN_COMPLETION | 2536.02ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:46:45 | VAS-1792316803-80B1821667E5 | TELCO | TXN_COMPLETION | 1925.69ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 10:46:45 | VAS-1792316803-80B1821667E5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Airtel |