SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261017-4345 Oct 17 Glo Success Rate 95.0% 93.5% 220 QUEUED CLOSED
SLB-20261017-4344 Oct 17 Airtel Success Rate 95.0% 93.6% 209 QUEUED CLOSED
SLB-20261017-4343 Oct 17 MTN Success Rate 95.0% 94.5% 184 QUEUED CLOSED
SLB-20261016-4342 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 223 QUEUED OPEN
SLB-20261016-4341 Oct 16 Cordis Telcom Success Rate 95.0% 94.0% 194 QUEUED OPEN
SLB-20261016-4340 Oct 16 NexBridge Success Rate 95.0% 93.8% 204 QUEUED OPEN
SLB-20261016-4339 Oct 16 Primus VAS Success Rate 95.0% 94.3% 191 QUEUED OPEN
SLB-20261016-4338 Oct 16 9Mobile Success Rate 95.0% 94.0% 193 QUEUED OPEN
SLB-20261016-4337 Oct 16 Glo Success Rate 95.0% 93.4% 224 QUEUED OPEN
SLB-20261016-4336 Oct 16 Airtel Success Rate 95.0% 93.6% 210 QUEUED OPEN
SLB-20261016-4335 Oct 16 MTN Success Rate 95.0% 94.4% 185 QUEUED OPEN
SLB-20261016-4334 Oct 16 Telcos Direct Success Rate 95.0% 93.5% 222 QUEUED CLOSED
SLB-20261016-4333 Oct 16 Cordis Telcom Success Rate 95.0% 93.9% 198 QUEUED CLOSED
SLB-20261016-4332 Oct 16 NexBridge Success Rate 95.0% 93.9% 199 QUEUED CLOSED
SLB-20261016-4331 Oct 16 Primus VAS Success Rate 95.0% 94.2% 195 QUEUED CLOSED
SLB-20261016-4330 Oct 16 9Mobile Success Rate 95.0% 94.1% 190 QUEUED CLOSED
SLB-20261016-4329 Oct 16 Glo Success Rate 95.0% 93.4% 226 QUEUED CLOSED
SLB-20261016-4328 Oct 16 Airtel Success Rate 95.0% 93.6% 212 QUEUED CLOSED
SLB-20261016-4327 Oct 16 MTN Success Rate 95.0% 94.4% 186 QUEUED CLOSED
SLB-20261016-4326 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 225 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:09:10 VAS-1792264147-B9DA7B314975 TELCO TXN_COMPLETION 1976.80ms 500.00ms Kuda MFB NexBridge 9Mobile
2026-10-17 20:09:10 VAS-1792264147-B9DA7B314975 MERCHANT TXN_COMPLETION 12.00s 5.00s Kuda MFB NexBridge 9Mobile
2026-10-17 20:09:03 VAS-1792264143-DA2360682308 MERCHANT TXN_COMPLETION 34.00s 5.00s Access Bank Telcos Direct Glo
2026-10-17 20:09:01 VAS-1792264138-DE5884C7B144 TELCO TXN_COMPLETION 2059.69ms 500.00ms Stanbic IBTC NexBridge 9Mobile
2026-10-17 20:09:01 VAS-1792264138-DE5884C7B144 AGGREGATOR TXN_COMPLETION 972.08ms 400.00ms Stanbic IBTC NexBridge 9Mobile
2026-10-17 20:09:01 VAS-1792264138-DE5884C7B144 MERCHANT TXN_COMPLETION 13.00s 5.00s Stanbic IBTC NexBridge 9Mobile
2026-10-17 20:08:54 VAS-1792264133-E64A104F08CB AGGREGATOR TXN_COMPLETION 1033.50ms 400.00ms Palmpay Cordis Telcom Glo
2026-10-17 20:08:54 VAS-1792264133-E64A104F08CB MERCHANT TXN_COMPLETION 11.00s 5.00s Palmpay Cordis Telcom Glo
2026-10-17 20:08:50 VAS-1792264128-BFB834D936A7 TELCO TXN_COMPLETION 1534.94ms 500.00ms Palmpay Cordis Telcom 9Mobile
2026-10-17 20:08:50 VAS-1792264128-BFB834D936A7 AGGREGATOR TXN_COMPLETION 1108.25ms 400.00ms Palmpay Cordis Telcom 9Mobile
2026-10-17 20:08:39 VAS-1792264118-6A8BCAA302D0 TELCO TXN_COMPLETION 1115.11ms 500.00ms GTBank NexBridge Airtel
2026-10-17 20:08:39 VAS-1792264118-6A8BCAA302D0 MERCHANT TXN_COMPLETION 13.00s 5.00s GTBank NexBridge Airtel
2026-10-17 20:08:36 VAS-1792264113-FF656F32A4B7 TELCO TXN_COMPLETION 2447.10ms 500.00ms Stanbic IBTC Telcos Direct Airtel
2026-10-17 20:08:36 VAS-1792264113-FF656F32A4B7 MERCHANT TXN_COMPLETION 6.00s 5.00s Stanbic IBTC Telcos Direct Airtel
2026-10-17 20:08:31 VAS-1792264108-C52606D34CE3 AGGREGATOR TXN_COMPLETION 2396.10ms 400.00ms FirstBank NexBridge MTN
2026-10-17 20:08:31 VAS-1792264108-C52606D34CE3 MERCHANT TXN_COMPLETION 7.00s 5.00s FirstBank NexBridge MTN
2026-10-17 20:08:19 VAS-1792264098-3987B2E89FB7 AGGREGATOR TXN_COMPLETION 680.69ms 400.00ms FirstBank Cordis Telcom 9Mobile
2026-10-17 20:08:19 VAS-1792264098-3987B2E89FB7 MERCHANT TXN_COMPLETION 6.00s 5.00s FirstBank Cordis Telcom 9Mobile
2026-10-17 20:08:14 VAS-1792264093-F5E8E0E5DD1A MERCHANT TXN_COMPLETION 16.00s 5.00s Opay Telcos Direct Airtel
2026-10-17 20:08:09 VAS-1792264088-2B1088EE5FDB AGGREGATOR TXN_COMPLETION 401.98ms 400.00ms Opay Cordis Telcom 9Mobile

Page 533 of 16891 (337804 total)