SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:51:41 | VAS-1792259500-87242AB72369 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:51:31 | VAS-1792259490-D52E87A78A5F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 18:51:26 | VAS-1792259485-56317D5FD8AB | TELCO | TXN_COMPLETION | 732.01ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 18:51:26 | VAS-1792259485-56317D5FD8AB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 18:51:22 | VAS-1792259481-BBB5ED8833FD | TELCO | TXN_COMPLETION | 981.81ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 18:51:22 | VAS-1792259481-BBB5ED8833FD | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 18:51:16 | VAS-1792259476-710FE14928BA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 18:51:13 | VAS-1792259471-E59869CAD955 | AGGREGATOR | TXN_COMPLETION | 1509.75ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 18:51:08 | VAS-1792259466-07BBB5715643 | TELCO | TXN_COMPLETION | 877.42ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:51:08 | VAS-1792259466-07BBB5715643 | AGGREGATOR | TXN_COMPLETION | 1446.86ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:51:03 | VAS-1792259461-83E0FB506B69 | TELCO | TXN_COMPLETION | 1844.81ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 18:50:57 | VAS-1792259456-CEA515888030 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 18:50:48 | VAS-1792259446-B97A935A8750 | TELCO | TXN_COMPLETION | 1666.18ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:50:48 | VAS-1792259446-B97A935A8750 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:50:27 | VAS-1792259427-A1C717E3D604 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 18:50:26 | VAS-1792259422-010532CCE2E3 | TELCO | TXN_COMPLETION | 2192.70ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:50:26 | VAS-1792259422-010532CCE2E3 | AGGREGATOR | TXN_COMPLETION | 2462.54ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:50:26 | VAS-1792259422-010532CCE2E3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:50:18 | VAS-1792259417-B4A0C5032F81 | TELCO | TXN_COMPLETION | 1352.87ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:50:18 | VAS-1792259417-B4A0C5032F81 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |