SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:57:40 | VAS-1792256257-966D95EE92BD | AGGREGATOR | TXN_COMPLETION | 2502.55ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:57:24 | VAS-1792256242-37D7BD35839E | AGGREGATOR | TXN_COMPLETION | 2088.53ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 17:57:24 | VAS-1792256242-37D7BD35839E | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 17:57:20 | VAS-1792256237-8E8FBB22E671 | TELCO | TXN_COMPLETION | 1243.10ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:57:20 | VAS-1792256237-8E8FBB22E671 | AGGREGATOR | TXN_COMPLETION | 1871.49ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:57:14 | VAS-1792256232-44716F14C7DF | AGGREGATOR | TXN_COMPLETION | 947.79ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 17:57:03 | VAS-1792256223-5608471D7617 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 17:56:49 | VAS-1792256208-9AEB65022A42 | AGGREGATOR | TXN_COMPLETION | 1509.98ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:56:49 | VAS-1792256208-9AEB65022A42 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:56:41 | VAS-1792256198-3A7E0B71FFCF | AGGREGATOR | TXN_COMPLETION | 2383.88ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 17:56:41 | VAS-1792256198-3A7E0B71FFCF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 17:56:24 | VAS-1792256183-2117B894B37F | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 17:56:11 | VAS-1792256168-874A25EB1473 | TELCO | TXN_COMPLETION | 2239.36ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 17:56:11 | VAS-1792256168-874A25EB1473 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 17:56:05 | VAS-1792256164-E03D7F422BD7 | AGGREGATOR | TXN_COMPLETION | 812.53ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:55:57 | VAS-1792256154-138DE58CCE0F | AGGREGATOR | TXN_COMPLETION | 2413.68ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 17:55:57 | VAS-1792256154-138DE58CCE0F | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 17:55:46 | VAS-1791464090-207CFB3018B3 | MERCHANT | TXN_COMPLETION | 792076.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 17:55:37 | VAS-1792256134-051A1377F097 | TELCO | TXN_COMPLETION | 2224.57ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 17:55:37 | VAS-1792256134-051A1377F097 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | Glo |