SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:02:03 | VAS-1792324919-133112595683 | AGGREGATOR | TXN_COMPLETION | 1027.33ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 13:02:03 | VAS-1792324919-133112595683 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 13:01:54 | VAS-1792324912-1FE566E5B1FB | AGGREGATOR | TXN_COMPLETION | 1662.72ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:01:37 | VAS-1792324897-EDB948B0AFD8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 13:01:32 | VAS-1792324890-4B2B33B38195 | AGGREGATOR | TXN_COMPLETION | 2133.92ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:01:32 | VAS-1792324890-4B2B33B38195 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:01:23 | VAS-1792324882-46413443E6C0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 13:01:02 | VAS-1792324860-3ED94242F57F | TELCO | TXN_COMPLETION | 1320.31ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 13:00:46 | VAS-1792324845-A6700BBDA382 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:00:31 | VAS-1792324831-81CBF7709503 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 13:00:26 | VAS-1792324823-F66CCB6E895A | AGGREGATOR | TXN_COMPLETION | 2172.91ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:00:26 | VAS-1792324823-F66CCB6E895A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:00:08 | VAS-1792324800-6F1A2EBDC299 | TELCO | TXN_COMPLETION | 4502.97ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:00:08 | VAS-1792324800-6F1A2EBDC299 | AGGREGATOR | TXN_COMPLETION | 2926.10ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:59:47 | VAS-1792324785-C45664FE283B | AGGREGATOR | TXN_COMPLETION | 1686.79ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 12:59:47 | VAS-1792324785-C45664FE283B | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 12:59:38 | VAS-1792324778-7895C8CBD5B9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 12:59:32 | VAS-1792324770-A558A170AE54 | AGGREGATOR | TXN_COMPLETION | 1233.96ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:59:24 | VAS-1792324763-749686243981 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:59:16 | VAS-1792324755-F2E895B940ED | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |