SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:20:17 | VAS-1792243212-DA91FB07797E | AGGREGATOR | TXN_COMPLETION | 2513.00ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 14:20:17 | VAS-1792243212-DA91FB07797E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 14:20:09 | VAS-1792243207-54B471F6DEA7 | TELCO | TXN_COMPLETION | 1065.73ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:20:04 | VAS-1792243203-3023D79E7099 | AGGREGATOR | TXN_COMPLETION | 1099.61ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:20:04 | VAS-1792243203-3023D79E7099 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:20:00 | VAS-1792243197-0F8375663EF8 | AGGREGATOR | TXN_COMPLETION | 1799.31ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:20:00 | VAS-1792243197-0F8375663EF8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:19:44 | VAS-1792243183-A1E590702384 | AGGREGATOR | TXN_COMPLETION | 1363.39ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 14:19:44 | VAS-1792243183-A1E590702384 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 14:19:40 | VAS-1792243178-F46B233B3AD7 | TELCO | TXN_COMPLETION | 2374.36ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 14:19:40 | VAS-1792243178-F46B233B3AD7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 14:19:33 | VAS-1792243173-A3873C23A684 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 14:19:14 | VAS-1792243154-1C808EFAED08 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:19:08 | VAS-1792243143-F919CEEDCAE6 | TELCO | TXN_COMPLETION | 2172.52ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 14:19:08 | VAS-1792243143-F919CEEDCAE6 | AGGREGATOR | TXN_COMPLETION | 2293.68ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 14:19:08 | VAS-1792243143-F919CEEDCAE6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 14:19:00 | VAS-1792243138-60AE993D2DF8 | TELCO | TXN_COMPLETION | 1463.69ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 14:18:51 | VAS-1792243129-2EA49EE79405 | AGGREGATOR | TXN_COMPLETION | 2367.76ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:18:51 | VAS-1792243129-2EA49EE79405 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:18:44 | VAS-1792243124-C420C1D65ECC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | 9Mobile |