SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261016-4305 Oct 16 Glo Success Rate 95.0% 93.6% 220 QUEUED CLOSED
SLB-20261016-4304 Oct 16 Airtel Success Rate 95.0% 93.6% 214 QUEUED CLOSED
SLB-20261016-4303 Oct 16 MTN Success Rate 95.0% 94.1% 196 QUEUED CLOSED
SLB-20261016-4302 Oct 16 Telcos Direct Success Rate 95.0% 93.2% 231 QUEUED CLOSED
SLB-20261016-4301 Oct 16 Cordis Telcom Success Rate 95.0% 94.1% 194 QUEUED CLOSED
SLB-20261016-4300 Oct 16 NexBridge Success Rate 95.0% 94.1% 189 QUEUED CLOSED
SLB-20261016-4299 Oct 16 Primus VAS Success Rate 95.0% 94.0% 202 QUEUED CLOSED
SLB-20261016-4298 Oct 16 9Mobile Success Rate 95.0% 94.0% 194 QUEUED CLOSED
SLB-20261016-4297 Oct 16 Glo Success Rate 95.0% 93.7% 216 QUEUED CLOSED
SLB-20261016-4296 Oct 16 Airtel Success Rate 95.0% 93.7% 210 QUEUED CLOSED
SLB-20261016-4295 Oct 16 MTN Success Rate 95.0% 94.2% 196 QUEUED CLOSED
SLB-20261016-4294 Oct 16 Telcos Direct Success Rate 95.0% 93.3% 229 QUEUED CLOSED
SLB-20261016-4293 Oct 16 Cordis Telcom Success Rate 95.0% 94.1% 195 QUEUED CLOSED
SLB-20261016-4292 Oct 16 NexBridge Success Rate 95.0% 94.1% 192 QUEUED CLOSED
SLB-20261016-4291 Oct 16 Primus VAS Success Rate 95.0% 94.0% 203 QUEUED CLOSED
SLB-20261016-4290 Oct 16 9Mobile Success Rate 95.0% 94.0% 197 QUEUED CLOSED
SLB-20261016-4289 Oct 16 Glo Success Rate 95.0% 93.9% 211 QUEUED CLOSED
SLB-20261016-4288 Oct 16 Airtel Success Rate 95.0% 93.6% 213 QUEUED CLOSED
SLB-20261016-4287 Oct 16 MTN Success Rate 95.0% 94.1% 198 QUEUED CLOSED
SLB-20261016-4286 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 225 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 21:22:31 VAS-1792268551-3339B17521EC MERCHANT TXN_COMPLETION 8.00s 5.00s Access Bank NexBridge 9Mobile
2026-10-17 21:22:28 VAS-1792268546-E15A3FAC6EC8 TELCO TXN_COMPLETION 1478.65ms 500.00ms MoMo PSB Primus VAS 9Mobile
2026-10-17 21:22:28 VAS-1792268546-E15A3FAC6EC8 MERCHANT TXN_COMPLETION 6.00s 5.00s MoMo PSB Primus VAS 9Mobile
2026-10-17 21:22:22 VAS-1792268541-D1109375226C AGGREGATOR TXN_COMPLETION 1019.88ms 400.00ms Opay Primus VAS MTN
2026-10-17 21:22:17 VAS-1792268536-1387CD4AC70E MERCHANT TXN_COMPLETION 6.00s 5.00s Opay Cordis Telcom Airtel
2026-10-17 21:22:13 VAS-1792268531-6FF25F8EE11D TELCO TXN_COMPLETION 2035.41ms 500.00ms Stanbic IBTC NexBridge Glo
2026-10-17 21:22:13 VAS-1792268531-6FF25F8EE11D MERCHANT TXN_COMPLETION 13.00s 5.00s Stanbic IBTC NexBridge Glo
2026-10-17 21:21:59 VAS-1792268516-AA50CAB0174B TELCO TXN_COMPLETION 1363.26ms 500.00ms Access Bank NexBridge Airtel
2026-10-17 21:21:59 VAS-1792268516-AA50CAB0174B AGGREGATOR TXN_COMPLETION 1471.81ms 400.00ms Access Bank NexBridge Airtel
2026-10-17 21:21:42 VAS-1792268501-2039FEE1085E MERCHANT TXN_COMPLETION 12.00s 5.00s Stanbic IBTC Primus VAS 9Mobile
2026-10-17 21:21:27 VAS-1792268487-4140130FF56E MERCHANT TXN_COMPLETION 6.00s 5.00s Palmpay NexBridge Glo
2026-10-17 21:21:14 VAS-1792268472-ECC0EEEABDA8 AGGREGATOR TXN_COMPLETION 1114.85ms 400.00ms Stanbic IBTC Cordis Telcom Airtel
2026-10-17 21:21:14 VAS-1792268472-ECC0EEEABDA8 MERCHANT TXN_COMPLETION 20.00s 5.00s Stanbic IBTC Cordis Telcom Airtel
2026-10-17 21:21:03 VAS-1790950441-270E0FDD10B0 AGGREGATOR TXN_COMPLETION 845.34ms 400.00ms Palmpay Primus VAS Glo
2026-10-17 21:21:03 VAS-1790950441-270E0FDD10B0 MERCHANT TXN_COMPLETION 1318028.00s 5.00s Palmpay Primus VAS Glo
2026-10-17 21:21:03 VAS-1792268462-F8622CD147E8 AGGREGATOR TXN_COMPLETION 814.72ms 400.00ms Kuda MFB NexBridge Glo
2026-10-17 21:20:59 VAS-1792268457-EBB6269B24D0 AGGREGATOR TXN_COMPLETION 1449.27ms 400.00ms Stanbic IBTC NexBridge 9Mobile
2026-10-17 21:20:57 VAS-1792268452-DE2AC8681FA2 TELCO TXN_COMPLETION 2226.16ms 500.00ms Union Bank Primus VAS Airtel
2026-10-17 21:20:57 VAS-1792268452-DE2AC8681FA2 AGGREGATOR TXN_COMPLETION 2016.87ms 400.00ms Union Bank Primus VAS Airtel
2026-10-17 21:20:57 VAS-1792268452-DE2AC8681FA2 MERCHANT TXN_COMPLETION 8.00s 5.00s Union Bank Primus VAS Airtel

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