SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4225 | Oct 16 | Glo | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4224 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 222 | QUEUED | CLOSED |
| SLB-20261016-4223 | Oct 16 | MTN | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4222 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.8% | 197 | QUEUED | CLOSED |
| SLB-20261016-4221 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 195 | QUEUED | CLOSED |
| SLB-20261016-4220 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20261016-4219 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 202 | QUEUED | CLOSED |
| SLB-20261016-4218 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20261016-4217 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 178 | QUEUED | CLOSED |
| SLB-20261016-4216 | Oct 16 | Airtel | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261016-4215 | Oct 16 | MTN | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261016-4214 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261016-4213 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 186 | QUEUED | CLOSED |
| SLB-20261016-4212 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.4% | 163 | QUEUED | CLOSED |
| SLB-20261016-4211 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.6% | 197 | QUEUED | CLOSED |
| SLB-20261016-4210 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20261016-4209 | Oct 16 | Glo | Success Rate | 95.0% | 94.5% | 171 | QUEUED | CLOSED |
| SLB-20261016-4208 | Oct 16 | Airtel | Success Rate | 95.0% | 93.3% | 207 | QUEUED | CLOSED |
| SLB-20261016-4207 | Oct 16 | MTN | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261016-4206 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 94.0% | 181 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:20:16 | VAS-1792239615-D8791926C71A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:20:02 | VAS-1791443254-5DDEC5531726 | MERCHANT | TXN_COMPLETION | 796348.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:20:02 | VAS-1792239601-FFA3DBF9B7EA | AGGREGATOR | TXN_COMPLETION | 622.09ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 13:19:56 | VAS-1792239596-B90F3DCC03AB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:19:50 | VAS-1792239586-99AF03A4BDCE | TELCO | TXN_COMPLETION | 2313.23ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:19:50 | VAS-1792239586-99AF03A4BDCE | AGGREGATOR | TXN_COMPLETION | 1608.48ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:19:50 | VAS-1792239586-99AF03A4BDCE | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:19:45 | VAS-1792239581-1E9ED7CF6040 | TELCO | TXN_COMPLETION | 2267.56ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:19:45 | VAS-1792239581-1E9ED7CF6040 | AGGREGATOR | TXN_COMPLETION | 1608.91ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:19:45 | VAS-1792239581-1E9ED7CF6040 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:19:33 | VAS-1792239571-3CBAA409300C | TELCO | TXN_COMPLETION | 1438.35ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 13:19:33 | VAS-1792239571-3CBAA409300C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 13:19:28 | VAS-1792239566-AB2F846A1812 | TELCO | TXN_COMPLETION | 1505.95ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 13:19:19 | VAS-1791868907-00AE147A06AF | MERCHANT | TXN_COMPLETION | 370654.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:19:19 | VAS-1792239556-D6B677A66E59 | AGGREGATOR | TXN_COMPLETION | 2509.52ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:19:08 | VAS-1792239547-ECEBAAA37227 | AGGREGATOR | TXN_COMPLETION | 1460.76ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:19:08 | VAS-1792239547-ECEBAAA37227 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:18:52 | VAS-1792239532-E00A5BE14734 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 13:18:48 | VAS-1792239527-8052CCD320DA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:18:38 | VAS-1792239517-38EEEBC90154 | AGGREGATOR | TXN_COMPLETION | 891.54ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |