SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4225 | Oct 16 | Glo | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4224 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 222 | QUEUED | CLOSED |
| SLB-20261016-4223 | Oct 16 | MTN | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4222 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.8% | 197 | QUEUED | CLOSED |
| SLB-20261016-4221 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 195 | QUEUED | CLOSED |
| SLB-20261016-4220 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20261016-4219 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 202 | QUEUED | CLOSED |
| SLB-20261016-4218 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20261016-4217 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 178 | QUEUED | CLOSED |
| SLB-20261016-4216 | Oct 16 | Airtel | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261016-4215 | Oct 16 | MTN | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261016-4214 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261016-4213 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 186 | QUEUED | CLOSED |
| SLB-20261016-4212 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.4% | 163 | QUEUED | CLOSED |
| SLB-20261016-4211 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.6% | 197 | QUEUED | CLOSED |
| SLB-20261016-4210 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20261016-4209 | Oct 16 | Glo | Success Rate | 95.0% | 94.5% | 171 | QUEUED | CLOSED |
| SLB-20261016-4208 | Oct 16 | Airtel | Success Rate | 95.0% | 93.3% | 207 | QUEUED | CLOSED |
| SLB-20261016-4207 | Oct 16 | MTN | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261016-4206 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 94.0% | 181 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:39:27 | VAS-1792319966-F434B450AA99 | TELCO | TXN_COMPLETION | 668.03ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:27 | VAS-1792319966-F434B450AA99 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:12 | VAS-1792319951-8EA79EE4389E | AGGREGATOR | TXN_COMPLETION | 1003.02ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:12 | VAS-1792319951-8EA79EE4389E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:04 | VAS-1792319944-98C3EB7F93B5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:38:52 | VAS-1792319929-3FDD2A5514D4 | TELCO | TXN_COMPLETION | 2505.80ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:38:52 | VAS-1792319929-3FDD2A5514D4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:38:42 | VAS-1792319921-33E6F5DCCD66 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 11:38:34 | VAS-1792319914-6CB309C211FF | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:38:28 | VAS-1792319907-49EA5BBCEF0C | TELCO | TXN_COMPLETION | 1258.00ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:38:20 | VAS-1792319899-2C7CA604D0FA | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 11:38:07 | VAS-1792319884-14C986A6AE12 | TELCO | TXN_COMPLETION | 2081.49ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:38:07 | VAS-1792319884-14C986A6AE12 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:37:57 | VAS-1792319877-29B4615C2B91 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 11:37:43 | VAS-1792319862-C1436778BC68 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 11:37:29 | VAS-1792319847-45D4F2DAF429 | TELCO | TXN_COMPLETION | 1610.85ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 11:37:29 | VAS-1792319847-45D4F2DAF429 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 11:37:20 | VAS-1790794906-FEFA9216F407 | AGGREGATOR | TXN_COMPLETION | 2555.68ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 11:37:20 | VAS-1790794906-FEFA9216F407 | MERCHANT | TXN_COMPLETION | 1524942.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 11:37:15 | VAS-1792319833-42838AC7A38D | TELCO | TXN_COMPLETION | 1775.77ms | 500.00ms | FirstBank | Telcos Direct | Glo |