SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4165 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261016-4164 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261016-4163 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261016-4162 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261016-4161 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 153 | QUEUED | CLOSED |
| SLB-20261016-4160 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 189 | QUEUED | CLOSED |
| SLB-20261016-4159 | Oct 16 | MTN | Success Rate | 95.0% | 93.1% | 181 | QUEUED | CLOSED |
| SLB-20261016-4158 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 170 | QUEUED | CLOSED |
| SLB-20261016-4157 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261016-4156 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.6% | 158 | QUEUED | CLOSED |
| SLB-20261016-4155 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.3% | 174 | QUEUED | CLOSED |
| SLB-20261016-4154 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261016-4153 | Oct 16 | Glo | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261016-4152 | Oct 16 | Airtel | Success Rate | 95.0% | 92.7% | 188 | QUEUED | CLOSED |
| SLB-20261016-4151 | Oct 16 | MTN | Success Rate | 95.0% | 93.4% | 169 | QUEUED | CLOSED |
| SLB-20261015-4150 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | OPEN |
| SLB-20261015-4149 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 150 | QUEUED | OPEN |
| SLB-20261015-4148 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.5% | 159 | QUEUED | OPEN |
| SLB-20261015-4147 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.4% | 166 | QUEUED | OPEN |
| SLB-20261015-4146 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 144 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:42:47 | VAS-1792273365-1B0B039C4D18 | TELCO | TXN_COMPLETION | 1238.90ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 22:42:41 | VAS-1792273360-CB7DFBF8DFA8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 22:42:16 | VAS-1792273336-72DADF9FE648 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 22:42:07 | VAS-1792273326-1AD3DBA447FD | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 22:42:04 | VAS-1792273321-1FFC31CCFDEE | TELCO | TXN_COMPLETION | 2188.56ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:42:04 | VAS-1792273321-1FFC31CCFDEE | AGGREGATOR | TXN_COMPLETION | 883.18ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:41:52 | VAS-1792273311-BE82841595EB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:41:47 | VAS-1792273306-639CECDAE2E0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:41:42 | VAS-1792273301-80701A47CFC8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:41:38 | VAS-1792273296-75DDCAA61314 | AGGREGATOR | TXN_COMPLETION | 1210.30ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:41:38 | VAS-1792273296-75DDCAA61314 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:41:27 | VAS-1792273287-4CE2BA4B4623 | AGGREGATOR | TXN_COMPLETION | 408.92ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 22:41:10 | VAS-1792273267-720780E0F7CE | AGGREGATOR | TXN_COMPLETION | 2291.01ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 22:41:10 | VAS-1792273267-720780E0F7CE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 22:41:06 | VAS-1792273262-55E26F6BA843 | TELCO | TXN_COMPLETION | 1282.05ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:41:06 | VAS-1792273262-55E26F6BA843 | AGGREGATOR | TXN_COMPLETION | 2360.48ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:41:06 | VAS-1792273262-55E26F6BA843 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:40:59 | VAS-1792273257-3A31AD5F988D | TELCO | TXN_COMPLETION | 1265.83ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:40:59 | VAS-1792273257-3A31AD5F988D | AGGREGATOR | TXN_COMPLETION | 429.13ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:40:59 | VAS-1792273257-3A31AD5F988D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |