SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261015-4145 Oct 15 Glo Success Rate 95.0% 94.3% 146 QUEUED OPEN
SLB-20261015-4144 Oct 15 Airtel Success Rate 95.0% 92.7% 184 QUEUED OPEN
SLB-20261015-4143 Oct 15 MTN Success Rate 95.0% 93.4% 168 QUEUED OPEN
SLB-20261015-4142 Oct 15 Telcos Direct Success Rate 95.0% 93.6% 157 QUEUED CLOSED
SLB-20261015-4141 Oct 15 Cordis Telcom Success Rate 95.0% 94.2% 145 QUEUED CLOSED
SLB-20261015-4140 Oct 15 NexBridge Success Rate 95.0% 93.2% 163 QUEUED CLOSED
SLB-20261015-4139 Oct 15 Primus VAS Success Rate 95.0% 93.7% 155 QUEUED CLOSED
SLB-20261015-4138 Oct 15 9Mobile Success Rate 95.0% 94.3% 137 QUEUED CLOSED
SLB-20261015-4137 Oct 15 Glo Success Rate 95.0% 94.4% 141 QUEUED CLOSED
SLB-20261015-4136 Oct 15 Airtel Success Rate 95.0% 92.7% 179 QUEUED CLOSED
SLB-20261015-4135 Oct 15 MTN Success Rate 95.0% 93.4% 163 QUEUED CLOSED
SLB-20261015-4134 Oct 15 Telcos Direct Success Rate 95.0% 93.9% 147 QUEUED CLOSED
SLB-20261015-4133 Oct 15 Cordis Telcom Success Rate 95.0% 94.0% 147 QUEUED CLOSED
SLB-20261015-4132 Oct 15 NexBridge Success Rate 95.0% 93.0% 165 QUEUED CLOSED
SLB-20261015-4131 Oct 15 Primus VAS Success Rate 95.0% 93.8% 148 QUEUED CLOSED
SLB-20261015-4130 Oct 15 9Mobile Success Rate 95.0% 94.5% 128 QUEUED CLOSED
SLB-20261015-4129 Oct 15 Glo Success Rate 95.0% 94.2% 143 QUEUED CLOSED
SLB-20261015-4128 Oct 15 Airtel Success Rate 95.0% 92.7% 174 QUEUED CLOSED
SLB-20261015-4127 Oct 15 MTN Success Rate 95.0% 93.3% 162 QUEUED CLOSED
SLB-20261015-4126 Oct 15 Telcos Direct Success Rate 95.0% 94.1% 138 QUEUED CLOSED

Page 36 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:30:19 VAS-1792265417-353A86B537CE AGGREGATOR TXN_COMPLETION 1379.18ms 400.00ms Palmpay NexBridge MTN
2026-10-17 20:30:19 VAS-1792265417-353A86B537CE MERCHANT TXN_COMPLETION 26.00s 5.00s Palmpay NexBridge MTN
2026-10-17 20:29:59 VAS-1792265397-272666E99D1A AGGREGATOR TXN_COMPLETION 2043.75ms 400.00ms MoMo PSB Primus VAS Glo
2026-10-17 20:29:48 VAS-1792265387-B3CE4AF9E09C MERCHANT TXN_COMPLETION 12.00s 5.00s GTBank Cordis Telcom MTN
2026-10-17 20:29:45 VAS-1792265382-A7E088402EB3 TELCO TXN_COMPLETION 2404.97ms 500.00ms MoMo PSB Primus VAS MTN
2026-10-17 20:29:45 VAS-1792265382-A7E088402EB3 MERCHANT TXN_COMPLETION 10.00s 5.00s MoMo PSB Primus VAS MTN
2026-10-17 20:29:39 VAS-1792265377-FF8DF2ACDCDC TELCO TXN_COMPLETION 1987.08ms 500.00ms Kuda MFB Primus VAS 9Mobile
2026-10-17 20:29:33 VAS-1792265372-84FDB07A8794 AGGREGATOR TXN_COMPLETION 1099.57ms 400.00ms Kuda MFB Primus VAS MTN
2026-10-17 20:29:33 VAS-1792265372-84FDB07A8794 MERCHANT TXN_COMPLETION 23.00s 5.00s Kuda MFB Primus VAS MTN
2026-10-17 20:29:08 VAS-1792265348-1978C0BA72B8 MERCHANT TXN_COMPLETION 11.00s 5.00s MoMo PSB Primus VAS Airtel
2026-10-17 20:29:06 VAS-1792265343-D69E41EDF4CF TELCO TXN_COMPLETION 657.71ms 500.00ms Opay Primus VAS Airtel
2026-10-17 20:29:06 VAS-1792265343-D69E41EDF4CF AGGREGATOR TXN_COMPLETION 2249.94ms 400.00ms Opay Primus VAS Airtel
2026-10-17 20:29:06 VAS-1792265343-D69E41EDF4CF MERCHANT TXN_COMPLETION 11.00s 5.00s Opay Primus VAS Airtel
2026-10-17 20:28:46 VAS-1792265323-624E1A5CD202 TELCO TXN_COMPLETION 2134.03ms 500.00ms GTBank NexBridge Airtel
2026-10-17 20:28:46 VAS-1792265323-624E1A5CD202 AGGREGATOR TXN_COMPLETION 857.76ms 400.00ms GTBank NexBridge Airtel
2026-10-17 20:28:46 VAS-1792265323-624E1A5CD202 MERCHANT TXN_COMPLETION 8.00s 5.00s GTBank NexBridge Airtel
2026-10-17 20:28:34 VAS-1792265313-BA3F55F96B04 MERCHANT TXN_COMPLETION 9.00s 5.00s GTBank Primus VAS MTN
2026-10-17 20:28:25 VAS-1792265304-55AF25D9477C TELCO TXN_COMPLETION 722.61ms 500.00ms MoMo PSB NexBridge MTN
2026-10-17 20:28:16 VAS-1792265294-FC5B105603AB AGGREGATOR TXN_COMPLETION 2055.71ms 400.00ms Stanbic IBTC Telcos Direct Glo
2026-10-17 20:28:16 VAS-1792265294-FC5B105603AB MERCHANT TXN_COMPLETION 37.00s 5.00s Stanbic IBTC Telcos Direct Glo

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