SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4145 | Oct 15 | Glo | Success Rate | 95.0% | 94.3% | 146 | QUEUED | OPEN |
| SLB-20261015-4144 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 184 | QUEUED | OPEN |
| SLB-20261015-4143 | Oct 15 | MTN | Success Rate | 95.0% | 93.4% | 168 | QUEUED | OPEN |
| SLB-20261015-4142 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261015-4141 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261015-4140 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 163 | QUEUED | CLOSED |
| SLB-20261015-4139 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 155 | QUEUED | CLOSED |
| SLB-20261015-4138 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.3% | 137 | QUEUED | CLOSED |
| SLB-20261015-4137 | Oct 15 | Glo | Success Rate | 95.0% | 94.4% | 141 | QUEUED | CLOSED |
| SLB-20261015-4136 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 179 | QUEUED | CLOSED |
| SLB-20261015-4135 | Oct 15 | MTN | Success Rate | 95.0% | 93.4% | 163 | QUEUED | CLOSED |
| SLB-20261015-4134 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 147 | QUEUED | CLOSED |
| SLB-20261015-4133 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 147 | QUEUED | CLOSED |
| SLB-20261015-4132 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.0% | 165 | QUEUED | CLOSED |
| SLB-20261015-4131 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 148 | QUEUED | CLOSED |
| SLB-20261015-4130 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20261015-4129 | Oct 15 | Glo | Success Rate | 95.0% | 94.2% | 143 | QUEUED | CLOSED |
| SLB-20261015-4128 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 174 | QUEUED | CLOSED |
| SLB-20261015-4127 | Oct 15 | MTN | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261015-4126 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 138 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:41:20 | VAS-1792320077-4D2E8705AC06 | AGGREGATOR | TXN_COMPLETION | 1933.10ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 11:41:20 | VAS-1792320077-4D2E8705AC06 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 11:41:04 | VAS-1792320062-6A11CD14D1AF | AGGREGATOR | TXN_COMPLETION | 1334.06ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:41:04 | VAS-1792320062-6A11CD14D1AF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:40:50 | VAS-1792320047-B045259A988D | TELCO | TXN_COMPLETION | 2434.49ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 11:40:43 | VAS-1792320040-A30BD8CC0268 | TELCO | TXN_COMPLETION | 2211.27ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 11:40:42 | VAS-1792320040-A30BD8CC0268 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 11:40:37 | VAS-1792320033-B2A95E4BE1BF | TELCO | TXN_COMPLETION | 2356.28ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 11:40:37 | VAS-1792320033-B2A95E4BE1BF | AGGREGATOR | TXN_COMPLETION | 2089.54ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 11:40:37 | VAS-1792320033-B2A95E4BE1BF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 11:40:20 | VAS-1792320018-11D5DA59C115 | TELCO | TXN_COMPLETION | 2118.03ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:40:20 | VAS-1792320018-11D5DA59C115 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:40:05 | VAS-1792320004-8804446F4F02 | AGGREGATOR | TXN_COMPLETION | 466.84ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 11:39:58 | VAS-1792319996-D080C28F262E | TELCO | TXN_COMPLETION | 2498.80ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 11:39:58 | VAS-1792319996-D080C28F262E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 11:39:50 | VAS-1792319988-4E225D4BA2FF | AGGREGATOR | TXN_COMPLETION | 1552.83ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 11:39:50 | VAS-1792319988-4E225D4BA2FF | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 11:39:43 | VAS-1792319981-05F358D7CD3C | AGGREGATOR | TXN_COMPLETION | 2292.65ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 11:39:35 | VAS-1792319973-06E3E01F2F56 | TELCO | TXN_COMPLETION | 1481.82ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 11:39:35 | VAS-1792319973-06E3E01F2F56 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |