SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4085 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4084 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 130 | QUEUED | CLOSED |
| SLB-20261015-4083 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4082 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.9% | 101 | QUEUED | CLOSED |
| SLB-20261015-4081 | Oct 15 | Glo | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261015-4080 | Oct 15 | Airtel | Success Rate | 95.0% | 92.1% | 156 | QUEUED | CLOSED |
| SLB-20261015-4079 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4078 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261015-4077 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-4076 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4075 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4074 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261015-4073 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261015-4072 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4071 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4070 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261015-4069 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261015-4068 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261015-4067 | Oct 15 | 9Mobile | Success Rate | 95.0% | 95.0% | 92 | QUEUED | CLOSED |
| SLB-20261015-4066 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:20:16 | VAS-1792239615-D8791926C71A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:20:02 | VAS-1791443254-5DDEC5531726 | MERCHANT | TXN_COMPLETION | 796348.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:20:02 | VAS-1792239601-FFA3DBF9B7EA | AGGREGATOR | TXN_COMPLETION | 622.09ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 13:19:56 | VAS-1792239596-B90F3DCC03AB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:19:50 | VAS-1792239586-99AF03A4BDCE | TELCO | TXN_COMPLETION | 2313.23ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:19:50 | VAS-1792239586-99AF03A4BDCE | AGGREGATOR | TXN_COMPLETION | 1608.48ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:19:50 | VAS-1792239586-99AF03A4BDCE | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:19:45 | VAS-1792239581-1E9ED7CF6040 | TELCO | TXN_COMPLETION | 2267.56ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:19:45 | VAS-1792239581-1E9ED7CF6040 | AGGREGATOR | TXN_COMPLETION | 1608.91ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:19:45 | VAS-1792239581-1E9ED7CF6040 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:19:33 | VAS-1792239571-3CBAA409300C | TELCO | TXN_COMPLETION | 1438.35ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 13:19:33 | VAS-1792239571-3CBAA409300C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 13:19:28 | VAS-1792239566-AB2F846A1812 | TELCO | TXN_COMPLETION | 1505.95ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 13:19:19 | VAS-1791868907-00AE147A06AF | MERCHANT | TXN_COMPLETION | 370654.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:19:19 | VAS-1792239556-D6B677A66E59 | AGGREGATOR | TXN_COMPLETION | 2509.52ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:19:08 | VAS-1792239547-ECEBAAA37227 | AGGREGATOR | TXN_COMPLETION | 1460.76ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:19:08 | VAS-1792239547-ECEBAAA37227 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:18:52 | VAS-1792239532-E00A5BE14734 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 13:18:48 | VAS-1792239527-8052CCD320DA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:18:38 | VAS-1792239517-38EEEBC90154 | AGGREGATOR | TXN_COMPLETION | 891.54ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |