SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4785 | Oct 19 | Glo | Success Rate | 95.0% | 93.4% | 46 | QUEUED | CLOSED |
| SLB-20261019-4784 | Oct 19 | Airtel | Success Rate | 95.0% | 93.5% | 48 | QUEUED | CLOSED |
| SLB-20261019-4783 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 45 | QUEUED | CLOSED |
| SLB-20261019-4782 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 55 | QUEUED | CLOSED |
| SLB-20261019-4781 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 68 | QUEUED | CLOSED |
| SLB-20261019-4780 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 55 | QUEUED | CLOSED |
| SLB-20261019-4779 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.3% | 55 | QUEUED | CLOSED |
| SLB-20261019-4778 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 62 | QUEUED | CLOSED |
| SLB-20261019-4777 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 51 | QUEUED | CLOSED |
| SLB-20261019-4776 | Oct 19 | Airtel | Success Rate | 95.0% | 92.8% | 62 | QUEUED | CLOSED |
| SLB-20261019-4775 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4774 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 64 | QUEUED | CLOSED |
| SLB-20261019-4773 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 78 | QUEUED | CLOSED |
| SLB-20261019-4772 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 64 | QUEUED | CLOSED |
| SLB-20261019-4771 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 57 | QUEUED | CLOSED |
| SLB-20261019-4770 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 74 | QUEUED | CLOSED |
| SLB-20261019-4769 | Oct 19 | Glo | Success Rate | 95.0% | 94.0% | 58 | QUEUED | CLOSED |
| SLB-20261019-4768 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 67 | QUEUED | CLOSED |
| SLB-20261019-4767 | Oct 19 | MTN | Success Rate | 95.0% | 93.6% | 63 | QUEUED | CLOSED |
| SLB-20261019-4766 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 69 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:23:00 | VAS-1792336978-FCA4B7B6A81C | TELCO | TXN_COMPLETION | 1774.97ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 16:23:00 | VAS-1792336978-FCA4B7B6A81C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 16:22:51 | VAS-1792336971-34616B502F2E | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 16:22:22 | VAS-1792336941-1A9E378350B9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 16:22:15 | VAS-1792336934-739F0FEFFB5F | TELCO | TXN_COMPLETION | 656.23ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 16:22:07 | VAS-1792336926-B3CF069722A7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 16:21:54 | VAS-1792336912-386F29A52A68 | AGGREGATOR | TXN_COMPLETION | 2116.80ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 16:21:54 | VAS-1792336912-386F29A52A68 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 16:21:37 | VAS-1792336897-6D689821D118 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 16:21:33 | VAS-1792336893-1EBC6CDD5E13 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 16:21:01 | VAS-1792336860-FF2AEE0FDEE0 | AGGREGATOR | TXN_COMPLETION | 413.25ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 16:21:01 | VAS-1792336860-FF2AEE0FDEE0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 16:20:40 | VAS-1792336838-19AEED4CBE31 | TELCO | TXN_COMPLETION | 1635.56ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:20:40 | VAS-1792336838-19AEED4CBE31 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:20:33 | VAS-1792336830-A1FF76F5C778 | TELCO | TXN_COMPLETION | 2063.12ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 16:20:33 | VAS-1792336830-A1FF76F5C778 | AGGREGATOR | TXN_COMPLETION | 906.19ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 16:20:33 | VAS-1792336830-A1FF76F5C778 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 16:20:04 | VAS-1792336801-B6018577F087 | TELCO | TXN_COMPLETION | 688.98ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:20:04 | VAS-1792336801-B6018577F087 | AGGREGATOR | TXN_COMPLETION | 2371.92ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:20:04 | VAS-1792336801-B6018577F087 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | 9Mobile |