SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4785 | Oct 19 | Glo | Success Rate | 95.0% | 93.4% | 46 | QUEUED | CLOSED |
| SLB-20261019-4784 | Oct 19 | Airtel | Success Rate | 95.0% | 93.5% | 48 | QUEUED | CLOSED |
| SLB-20261019-4783 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 45 | QUEUED | CLOSED |
| SLB-20261019-4782 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 55 | QUEUED | CLOSED |
| SLB-20261019-4781 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 68 | QUEUED | CLOSED |
| SLB-20261019-4780 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 55 | QUEUED | CLOSED |
| SLB-20261019-4779 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.3% | 55 | QUEUED | CLOSED |
| SLB-20261019-4778 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 62 | QUEUED | CLOSED |
| SLB-20261019-4777 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 51 | QUEUED | CLOSED |
| SLB-20261019-4776 | Oct 19 | Airtel | Success Rate | 95.0% | 92.8% | 62 | QUEUED | CLOSED |
| SLB-20261019-4775 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4774 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 64 | QUEUED | CLOSED |
| SLB-20261019-4773 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 78 | QUEUED | CLOSED |
| SLB-20261019-4772 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 64 | QUEUED | CLOSED |
| SLB-20261019-4771 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 57 | QUEUED | CLOSED |
| SLB-20261019-4770 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 74 | QUEUED | CLOSED |
| SLB-20261019-4769 | Oct 19 | Glo | Success Rate | 95.0% | 94.0% | 58 | QUEUED | CLOSED |
| SLB-20261019-4768 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 67 | QUEUED | CLOSED |
| SLB-20261019-4767 | Oct 19 | MTN | Success Rate | 95.0% | 93.6% | 63 | QUEUED | CLOSED |
| SLB-20261019-4766 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 69 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:53:38 | VAS-1792295617-148CD7E9733C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:53:34 | VAS-1792295612-6064E33BA0B1 | AGGREGATOR | TXN_COMPLETION | 1964.57ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:53:28 | VAS-1792295607-D727E48DC94E | TELCO | TXN_COMPLETION | 726.72ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 04:53:28 | VAS-1792295607-D727E48DC94E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 04:53:24 | VAS-1792295604-C13B130AC380 | AGGREGATOR | TXN_COMPLETION | 1616.47ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:53:24 | VAS-1792295604-C13B130AC380 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:53:19 | VAS-1792295597-FF52E55FA00A | AGGREGATOR | TXN_COMPLETION | 1712.29ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 04:53:13 | VAS-1792295592-B434AF11369C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 04:53:10 | VAS-1792295587-DAF26DEACD7C | TELCO | TXN_COMPLETION | 2181.03ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:53:07 | VAS-1792295583-CF81F02796F7 | TELCO | TXN_COMPLETION | 2176.00ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:53:07 | VAS-1792295583-CF81F02796F7 | AGGREGATOR | TXN_COMPLETION | 2368.01ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:53:07 | VAS-1792295583-CF81F02796F7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:52:48 | VAS-1792295568-A8B6E3074F24 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 04:52:45 | VAS-1792295563-B23C89D5D690 | AGGREGATOR | TXN_COMPLETION | 1716.43ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 04:52:39 | VAS-1792295558-CB9DE5024954 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:52:34 | VAS-1792295553-90DA707CA2A9 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:52:27 | VAS-1792295543-3CF158F74263 | TELCO | TXN_COMPLETION | 1105.43ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:52:27 | VAS-1792295543-3CF158F74263 | AGGREGATOR | TXN_COMPLETION | 2523.17ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:52:27 | VAS-1792295543-3CF158F74263 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:52:19 | VAS-1792295538-A4936F1C0EB7 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |