SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4065 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 140 | QUEUED | CLOSED |
| SLB-20261015-4064 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-4063 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-4062 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 115 | QUEUED | CLOSED |
| SLB-20261015-4061 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 122 | QUEUED | CLOSED |
| SLB-20261015-4060 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 109 | QUEUED | CLOSED |
| SLB-20261015-4059 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.8% | 92 | QUEUED | CLOSED |
| SLB-20261015-4058 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261015-4057 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 131 | QUEUED | CLOSED |
| SLB-20261015-4056 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4055 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4054 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 119 | QUEUED | CLOSED |
| SLB-20261015-4053 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 121 | QUEUED | CLOSED |
| SLB-20261015-4052 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4051 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 96 | QUEUED | CLOSED |
| SLB-20261015-4050 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4049 | Oct 15 | Airtel | Success Rate | 95.0% | 92.9% | 126 | QUEUED | CLOSED |
| SLB-20261015-4048 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-4047 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4046 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:06:35 | VAS-1792238795-0D8CC929ACC9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 13:06:25 | VAS-1792238785-286337D5F0CE | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:06:18 | VAS-1792238775-4B6574BEBD62 | TELCO | TXN_COMPLETION | 1099.64ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:06:18 | VAS-1792238775-4B6574BEBD62 | AGGREGATOR | TXN_COMPLETION | 2146.11ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:06:18 | VAS-1792238775-4B6574BEBD62 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:06:12 | VAS-1792238770-CE92D6523B68 | TELCO | TXN_COMPLETION | 1808.69ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 13:06:08 | VAS-1792238765-B1B9264E6C66 | AGGREGATOR | TXN_COMPLETION | 2040.73ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:06:08 | VAS-1792238765-B1B9264E6C66 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:05:58 | VAS-1792238755-1BEDEBFEB4C7 | TELCO | TXN_COMPLETION | 2563.22ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:05:58 | VAS-1792238755-1BEDEBFEB4C7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:05:51 | VAS-1792238750-AB8C6CBBB8D4 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 13:05:48 | VAS-1792238746-0FCCB3A0B1A8 | TELCO | TXN_COMPLETION | 1643.64ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:05:48 | VAS-1792238746-0FCCB3A0B1A8 | AGGREGATOR | TXN_COMPLETION | 1022.59ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:05:48 | VAS-1792238746-0FCCB3A0B1A8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:05:38 | VAS-1792238736-6FAB7DBEA9C4 | AGGREGATOR | TXN_COMPLETION | 2057.70ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 13:05:23 | VAS-1792238721-94F5C07324E2 | AGGREGATOR | TXN_COMPLETION | 1849.04ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:05:23 | VAS-1792238721-94F5C07324E2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:05:07 | VAS-1792238706-19FE938A6C6D | AGGREGATOR | TXN_COMPLETION | 435.36ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 13:05:07 | VAS-1792238706-19FE938A6C6D | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 13:04:54 | VAS-1792238691-C250E3CBD304 | TELCO | TXN_COMPLETION | 2064.95ms | 500.00ms | Kuda MFB | Primus VAS | Glo |