SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:58:49 | VAS-1792317529-7AAF9D0D6B61 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:58:42 | VAS-1792317521-B74195F1CD72 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 10:58:34 | VAS-1791171502-AC626B4056D0 | MERCHANT | TXN_COMPLETION | 1146022.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 10:58:21 | VAS-1792317499-78CFC59A5C2F | AGGREGATOR | TXN_COMPLETION | 1785.70ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 10:58:21 | VAS-1792317499-78CFC59A5C2F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 10:57:50 | VAS-1792317469-F66371EB3198 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 10:57:35 | VAS-1792317455-5A41F19775E2 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 10:57:15 | VAS-1792317432-570D568A0C3D | TELCO | TXN_COMPLETION | 1699.35ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 10:57:15 | VAS-1792317432-570D568A0C3D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 10:57:00 | VAS-1792317418-E20BF6737B97 | TELCO | TXN_COMPLETION | 2058.87ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 10:57:00 | VAS-1792317418-E20BF6737B97 | AGGREGATOR | TXN_COMPLETION | 402.60ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 10:56:52 | VAS-1792317410-29C6A62286A5 | AGGREGATOR | TXN_COMPLETION | 1214.58ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 10:56:52 | VAS-1792317410-29C6A62286A5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 10:56:38 | VAS-1792317395-8EBA5C5B671B | TELCO | TXN_COMPLETION | 2282.68ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 10:56:38 | VAS-1792317395-8EBA5C5B671B | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 10:56:24 | VAS-1792317381-336A4AE127C6 | AGGREGATOR | TXN_COMPLETION | 2512.33ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 10:56:23 | VAS-1792317381-336A4AE127C6 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 10:55:59 | VAS-1792317358-205B56337CA3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:55:54 | VAS-1792317351-2132E1BCD3F4 | TELCO | TXN_COMPLETION | 2516.54ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 10:55:38 | VAS-1792317336-F98CBD860CF3 | TELCO | TXN_COMPLETION | 1760.72ms | 500.00ms | MoMo PSB | Primus VAS | MTN |