SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:30:06 | VAS-1792258203-FD94DFB19942 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:30:01 | VAS-1792258198-AF14EA702BCF | TELCO | TXN_COMPLETION | 2270.78ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 18:30:01 | VAS-1792258198-AF14EA702BCF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 18:29:54 | VAS-1792258193-26D777C590A3 | TELCO | TXN_COMPLETION | 744.74ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:29:54 | VAS-1792258193-26D777C590A3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:29:40 | VAS-1792258178-3C2A98BE6BEB | AGGREGATOR | TXN_COMPLETION | 1812.92ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 18:29:40 | VAS-1792258178-3C2A98BE6BEB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 18:29:34 | VAS-1792258173-5FC3F038DCA7 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 18:29:31 | VAS-1792258168-63E1B6D20C18 | TELCO | TXN_COMPLETION | 2188.38ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 18:29:20 | VAS-1792258159-2CB014F67C90 | AGGREGATOR | TXN_COMPLETION | 1257.00ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:29:20 | VAS-1792258159-2CB014F67C90 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:29:14 | VAS-1792258154-784D3AAF1296 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 18:29:11 | VAS-1792258149-E7C604DCA05B | AGGREGATOR | TXN_COMPLETION | 1729.21ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:29:11 | VAS-1792258149-E7C604DCA05B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:29:04 | VAS-1792258144-CE40E376E5D7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 18:28:37 | VAS-1792258114-49059DF6BD09 | TELCO | TXN_COMPLETION | 2135.94ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 18:28:37 | VAS-1792258114-49059DF6BD09 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 18:28:30 | VAS-1792258109-028CF30EE250 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:28:01 | VAS-1792258080-CBD4954A7428 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:27:51 | VAS-1792258070-B64C78FF03AC | TELCO | TXN_COMPLETION | 920.32ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |