SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:43:00 | VAS-1792255378-4D66566FB08F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 17:42:50 | VAS-1792255368-32EF3B440888 | TELCO | TXN_COMPLETION | 1685.71ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:42:50 | VAS-1792255368-32EF3B440888 | AGGREGATOR | TXN_COMPLETION | 405.91ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:42:50 | VAS-1792255368-32EF3B440888 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:42:24 | VAS-1792255343-109644D13B0E | TELCO | TXN_COMPLETION | 800.58ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:42:18 | VAS-1792255333-1ECD471B4378 | TELCO | TXN_COMPLETION | 2542.44ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:42:18 | VAS-1792255333-1ECD471B4378 | AGGREGATOR | TXN_COMPLETION | 2466.97ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:42:18 | VAS-1792255333-1ECD471B4378 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:42:09 | VAS-1792255328-416E20CE4261 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:41:54 | VAS-1792255313-C9B78FBE9A8D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 17:41:50 | VAS-1792255308-182316926462 | AGGREGATOR | TXN_COMPLETION | 1293.93ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:41:50 | VAS-1792255308-182316926462 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:41:40 | VAS-1792255299-E9C23E8307AE | TELCO | TXN_COMPLETION | 1401.11ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 17:41:29 | VAS-1792255289-A855B825D719 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 17:41:26 | VAS-1792255284-628F803A9B62 | TELCO | TXN_COMPLETION | 2309.32ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:41:26 | VAS-1792255284-628F803A9B62 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:41:22 | VAS-1792255279-9DEE2FEF396C | TELCO | TXN_COMPLETION | 1256.10ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:41:22 | VAS-1792255279-9DEE2FEF396C | AGGREGATOR | TXN_COMPLETION | 1828.62ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:41:22 | VAS-1792255279-9DEE2FEF396C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:41:00 | VAS-1792255259-19AD053F0EA9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |