SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:53:55 | VAS-1792320832-F5D8405777EA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:53:46 | VAS-1792320825-F913665FC357 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 11:53:31 | VAS-1792320810-88874C845C69 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 11:53:27 | VAS-1792320803-DEBD01AA1D3D | TELCO | TXN_COMPLETION | 2400.23ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 11:53:27 | VAS-1792320803-DEBD01AA1D3D | AGGREGATOR | TXN_COMPLETION | 1633.92ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 11:53:27 | VAS-1792320803-DEBD01AA1D3D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 11:53:09 | VAS-1791631911-6322E2CAD480 | MERCHANT | TXN_COMPLETION | 688883.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 11:53:09 | VAS-1792320788-1CF017B1D897 | AGGREGATOR | TXN_COMPLETION | 413.45ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 11:53:04 | VAS-1792320781-76711D03C211 | TELCO | TXN_COMPLETION | 2044.50ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 11:53:04 | VAS-1792320781-76711D03C211 | AGGREGATOR | TXN_COMPLETION | 1733.69ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 11:52:53 | VAS-1792320773-A3401AC0B437 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 11:52:40 | VAS-1792320758-CEB5F89C9E8A | AGGREGATOR | TXN_COMPLETION | 1544.67ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 11:52:40 | VAS-1792320758-CEB5F89C9E8A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 11:52:25 | VAS-1792320744-35E00BFED377 | TELCO | TXN_COMPLETION | 1480.97ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 11:52:25 | VAS-1792320744-35E00BFED377 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 11:52:02 | VAS-1792320722-4A3EA2CC52B7 | AGGREGATOR | TXN_COMPLETION | 488.93ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:52:02 | VAS-1792320722-4A3EA2CC52B7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:51:55 | VAS-1792320714-4A2A732CBAA6 | TELCO | TXN_COMPLETION | 896.17ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 11:51:55 | VAS-1792320714-4A2A732CBAA6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 11:51:42 | VAS-1792320699-6EA7F683EC2E | AGGREGATOR | TXN_COMPLETION | 2405.06ms | 400.00ms | Union Bank | Cordis Telcom | Glo |