SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:44:54 | VAS-1792320292-EA7ADCE6DC5B | AGGREGATOR | TXN_COMPLETION | 1267.07ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 11:44:54 | VAS-1792320292-EA7ADCE6DC5B | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 11:44:47 | VAS-1792320284-1116AF0AA040 | TELCO | TXN_COMPLETION | 2367.01ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 11:44:47 | VAS-1792320284-1116AF0AA040 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 11:44:23 | VAS-1792320262-D0392EED5585 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:44:09 | VAS-1792320247-56944D71B807 | AGGREGATOR | TXN_COMPLETION | 701.67ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:43:57 | VAS-1792320233-121F7D6EC1F2 | TELCO | TXN_COMPLETION | 2460.41ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:43:57 | VAS-1792320233-121F7D6EC1F2 | AGGREGATOR | TXN_COMPLETION | 1754.13ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:43:57 | VAS-1792320233-121F7D6EC1F2 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:43:46 | VAS-1792320225-BD43FED6E13C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:43:40 | VAS-1792320218-E1491BE51838 | TELCO | TXN_COMPLETION | 1634.95ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 11:43:33 | VAS-1792320210-D15BD872714A | TELCO | TXN_COMPLETION | 2185.84ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:43:01 | VAS-1792320181-3AB0D3B9D49E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 11:42:17 | VAS-1792320136-A57440533D6F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 11:42:09 | VAS-1792320129-7DFF3D96F2D1 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 11:42:03 | VAS-1792320122-16F98A307393 | AGGREGATOR | TXN_COMPLETION | 1060.74ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:41:40 | VAS-1792320099-D015AC9F8D35 | AGGREGATOR | TXN_COMPLETION | 762.07ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 11:41:32 | VAS-1792320092-6129062C1C6B | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:41:25 | VAS-1792320084-DB07E868CE2B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 11:41:20 | VAS-1792320077-4D2E8705AC06 | TELCO | TXN_COMPLETION | 865.54ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |