SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3905 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 138 | QUEUED | CLOSED |
| SLB-20261014-3904 | Oct 14 | MTN | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261014-3903 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261014-3902 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 140 | QUEUED | CLOSED |
| SLB-20261014-3901 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261014-3900 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.9% | 128 | QUEUED | CLOSED |
| SLB-20261014-3899 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 147 | QUEUED | CLOSED |
| SLB-20261014-3898 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 134 | QUEUED | CLOSED |
| SLB-20261014-3897 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 142 | QUEUED | CLOSED |
| SLB-20261014-3896 | Oct 14 | MTN | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261014-3895 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261014-3894 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 142 | QUEUED | CLOSED |
| SLB-20261014-3893 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.8% | 132 | QUEUED | CLOSED |
| SLB-20261014-3892 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261014-3891 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 143 | QUEUED | CLOSED |
| SLB-20261014-3890 | Oct 14 | Glo | Success Rate | 95.0% | 93.7% | 137 | QUEUED | CLOSED |
| SLB-20261014-3889 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 138 | QUEUED | CLOSED |
| SLB-20261014-3888 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261014-3887 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261014-3886 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 140 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:26:53 | VAS-1792261612-C60A288AB087 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:26:48 | VAS-1792261608-C6C2304E36D7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 19:26:44 | VAS-1792261603-EF167C45EEFF | AGGREGATOR | TXN_COMPLETION | 1003.68ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:26:19 | VAS-1792261578-53117D47E8CF | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:26:14 | VAS-1792261573-B6F402399CEE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 19:26:04 | VAS-1792261563-80872DE257BF | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 19:25:56 | VAS-1792261554-6E3BB4AEB03D | TELCO | TXN_COMPLETION | 1968.99ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 19:25:20 | VAS-1792261520-9734355261FB | AGGREGATOR | TXN_COMPLETION | 692.46ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 19:25:20 | VAS-1792261520-9734355261FB | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 19:25:10 | VAS-1792261509-109231286717 | AGGREGATOR | TXN_COMPLETION | 713.97ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:25:10 | VAS-1792261509-109231286717 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:25:06 | VAS-1792261504-866E3203A81C | TELCO | TXN_COMPLETION | 984.67ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 19:25:06 | VAS-1792261504-866E3203A81C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 19:25:00 | VAS-1792261499-E8366A5DEA2D | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:24:57 | VAS-1792261495-CDAF5EB2D2E6 | TELCO | TXN_COMPLETION | 2084.08ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 19:24:36 | VAS-1792261475-EA622DFEBD99 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:24:25 | VAS-1792261460-AC153CE55FBD | TELCO | TXN_COMPLETION | 1815.81ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 19:24:25 | VAS-1792261460-AC153CE55FBD | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 19:24:13 | VAS-1792261450-84B741A5FD53 | TELCO | TXN_COMPLETION | 2480.15ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:24:13 | VAS-1792261450-84B741A5FD53 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |