SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3885 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.8% | 133 | QUEUED | CLOSED |
| SLB-20261014-3884 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 123 | QUEUED | CLOSED |
| SLB-20261014-3883 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 145 | QUEUED | CLOSED |
| SLB-20261014-3882 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261014-3881 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 140 | QUEUED | CLOSED |
| SLB-20261014-3880 | Oct 14 | MTN | Success Rate | 95.0% | 94.2% | 125 | QUEUED | CLOSED |
| SLB-20261014-3879 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 149 | QUEUED | CLOSED |
| SLB-20261014-3878 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 140 | QUEUED | CLOSED |
| SLB-20261014-3877 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 132 | QUEUED | CLOSED |
| SLB-20261014-3876 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 129 | QUEUED | CLOSED |
| SLB-20261014-3875 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 148 | QUEUED | CLOSED |
| SLB-20261014-3874 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
| SLB-20261014-3873 | Oct 14 | Airtel | Success Rate | 95.0% | 93.7% | 138 | QUEUED | CLOSED |
| SLB-20261014-3872 | Oct 14 | MTN | Success Rate | 95.0% | 93.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3871 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 153 | QUEUED | CLOSED |
| SLB-20261014-3870 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 141 | QUEUED | CLOSED |
| SLB-20261014-3869 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20261014-3868 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.8% | 137 | QUEUED | CLOSED |
| SLB-20261014-3867 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261014-3866 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 129 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:22:57 | VAS-1792257775-2118E7CBA622 | AGGREGATOR | TXN_COMPLETION | 827.36ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 18:22:57 | VAS-1792257775-2118E7CBA622 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 18:22:53 | VAS-1790586934-5A4078594595 | MERCHANT | TXN_COMPLETION | 1670844.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:22:41 | VAS-1792257761-4CDC9A1BFB92 | AGGREGATOR | TXN_COMPLETION | 446.95ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 18:22:41 | VAS-1792257761-4CDC9A1BFB92 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 18:22:37 | VAS-1792257756-10B86B5CB931 | TELCO | TXN_COMPLETION | 963.34ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 18:22:31 | VAS-1792257751-D9774F90C942 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:22:12 | VAS-1792257731-BE25F8A98578 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 18:22:07 | VAS-1792257726-C603D869C9F3 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:22:02 | VAS-1791316953-FFD58BC37912 | MERCHANT | TXN_COMPLETION | 940772.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:22:02 | VAS-1792257722-B1A3409E37EF | AGGREGATOR | TXN_COMPLETION | 475.53ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:21:53 | VAS-1792257712-18E2DCC49299 | AGGREGATOR | TXN_COMPLETION | 1015.26ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 18:21:47 | VAS-1792257707-B55C57E1930C | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 18:21:43 | VAS-1792257702-A0E1ACC30281 | TELCO | TXN_COMPLETION | 683.40ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:21:43 | VAS-1792257702-A0E1ACC30281 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:21:33 | VAS-1792257692-69A4FF46F97E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:21:29 | VAS-1792257687-7206BE638B60 | TELCO | TXN_COMPLETION | 1066.14ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 18:21:29 | VAS-1792257687-7206BE638B60 | AGGREGATOR | TXN_COMPLETION | 769.49ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 18:21:29 | VAS-1792257687-7206BE638B60 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 18:21:25 | VAS-1792257682-393D05B40371 | TELCO | TXN_COMPLETION | 2326.95ms | 500.00ms | Palmpay | Primus VAS | Glo |