SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:25:35 | VAS-1792283131-FFEC0F20C6E8 | TELCO | TXN_COMPLETION | 1930.85ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:25:35 | VAS-1792283131-FFEC0F20C6E8 | AGGREGATOR | TXN_COMPLETION | 2108.41ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:25:35 | VAS-1792283131-FFEC0F20C6E8 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:25:27 | VAS-1792283127-97BE4FABE569 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 01:25:18 | VAS-1792283117-7B6FA4C6ACF1 | TELCO | TXN_COMPLETION | 1163.62ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:25:04 | VAS-1792283103-00B351DAAA27 | AGGREGATOR | TXN_COMPLETION | 933.41ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 01:25:04 | VAS-1792283103-00B351DAAA27 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 01:24:57 | VAS-1792283097-98FD6FAA875E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 01:24:48 | VAS-1792283087-4D19C3CB5AE7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:24:44 | VAS-1792283082-FE614A05B838 | AGGREGATOR | TXN_COMPLETION | 1288.26ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:24:44 | VAS-1792283082-FE614A05B838 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:24:38 | VAS-1792283077-D49C14920C60 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 01:24:35 | VAS-1792283072-7396CEBF9C9B | TELCO | TXN_COMPLETION | 2129.21ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:24:35 | VAS-1792283072-7396CEBF9C9B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 01:24:28 | VAS-1792283068-0DD4F5F7C8BF | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 01:24:27 | VAS-1792283066-A48CE75660A4 | AGGREGATOR | TXN_COMPLETION | 2245.90ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 01:24:15 | VAS-1792283053-DE0E2F22213B | TELCO | TXN_COMPLETION | 2086.84ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 01:24:15 | VAS-1792283053-DE0E2F22213B | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 01:24:05 | VAS-1792283043-76D8FE8CEDCB | AGGREGATOR | TXN_COMPLETION | 1746.09ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 01:24:01 | VAS-1792283038-C6F3E72ECE53 | TELCO | TXN_COMPLETION | 2410.35ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |