SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:16:46 | VAS-1792257402-E29F3131E2F3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 18:16:38 | VAS-1792257397-3B34F79F7188 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:16:28 | VAS-1792257387-1244EDCA2B83 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 18:16:10 | VAS-1792257368-64ABCAD19839 | TELCO | TXN_COMPLETION | 1875.30ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 18:16:10 | VAS-1792257368-64ABCAD19839 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 18:16:03 | VAS-1792257363-5741F22F9962 | AGGREGATOR | TXN_COMPLETION | 407.20ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 18:16:01 | VAS-1792257358-D68F2CCED1C6 | TELCO | TXN_COMPLETION | 2531.30ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 18:16:01 | VAS-1792257358-D68F2CCED1C6 | AGGREGATOR | TXN_COMPLETION | 403.42ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 18:16:01 | VAS-1792257358-D68F2CCED1C6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 18:15:55 | VAS-1792257353-7990072D5AAC | TELCO | TXN_COMPLETION | 1106.88ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 18:15:55 | VAS-1792257353-7990072D5AAC | AGGREGATOR | TXN_COMPLETION | 1232.95ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 18:15:55 | VAS-1792257353-7990072D5AAC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 18:15:49 | VAS-1792257348-7562AC7D9F7A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:15:29 | VAS-1792257328-C400E30B3F5C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 18:15:25 | VAS-1792257323-0DBDE56FD03D | TELCO | TXN_COMPLETION | 1574.92ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:15:21 | VAS-1792257321-E9E286AAB4AA | TELCO | TXN_COMPLETION | 2458.50ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:15:11 | VAS-1792257309-5614FFDE068B | AGGREGATOR | TXN_COMPLETION | 2066.26ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 18:15:11 | VAS-1792257309-5614FFDE068B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 18:14:59 | VAS-1792257299-2ECE526E3D4F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 18:14:55 | VAS-1792257294-06BA8BDF2091 | TELCO | TXN_COMPLETION | 823.58ms | 500.00ms | Opay | NexBridge | MTN |