SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:43:00 | VAS-1792255378-4D66566FB08F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 17:42:50 | VAS-1792255368-32EF3B440888 | TELCO | TXN_COMPLETION | 1685.71ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:42:50 | VAS-1792255368-32EF3B440888 | AGGREGATOR | TXN_COMPLETION | 405.91ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:42:50 | VAS-1792255368-32EF3B440888 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 17:42:24 | VAS-1792255343-109644D13B0E | TELCO | TXN_COMPLETION | 800.58ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:42:18 | VAS-1792255333-1ECD471B4378 | TELCO | TXN_COMPLETION | 2542.44ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:42:18 | VAS-1792255333-1ECD471B4378 | AGGREGATOR | TXN_COMPLETION | 2466.97ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:42:18 | VAS-1792255333-1ECD471B4378 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:42:09 | VAS-1792255328-416E20CE4261 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 17:41:54 | VAS-1792255313-C9B78FBE9A8D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 17:41:50 | VAS-1792255308-182316926462 | AGGREGATOR | TXN_COMPLETION | 1293.93ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:41:50 | VAS-1792255308-182316926462 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 17:41:40 | VAS-1792255299-E9C23E8307AE | TELCO | TXN_COMPLETION | 1401.11ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 17:41:29 | VAS-1792255289-A855B825D719 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 17:41:26 | VAS-1792255284-628F803A9B62 | TELCO | TXN_COMPLETION | 2309.32ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:41:26 | VAS-1792255284-628F803A9B62 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:41:22 | VAS-1792255279-9DEE2FEF396C | TELCO | TXN_COMPLETION | 1256.10ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:41:22 | VAS-1792255279-9DEE2FEF396C | AGGREGATOR | TXN_COMPLETION | 1828.62ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:41:22 | VAS-1792255279-9DEE2FEF396C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:41:00 | VAS-1792255259-19AD053F0EA9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |