SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:06:35 | VAS-1792238795-0D8CC929ACC9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 13:06:25 | VAS-1792238785-286337D5F0CE | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:06:18 | VAS-1792238775-4B6574BEBD62 | TELCO | TXN_COMPLETION | 1099.64ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:06:18 | VAS-1792238775-4B6574BEBD62 | AGGREGATOR | TXN_COMPLETION | 2146.11ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:06:18 | VAS-1792238775-4B6574BEBD62 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:06:12 | VAS-1792238770-CE92D6523B68 | TELCO | TXN_COMPLETION | 1808.69ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 13:06:08 | VAS-1792238765-B1B9264E6C66 | AGGREGATOR | TXN_COMPLETION | 2040.73ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:06:08 | VAS-1792238765-B1B9264E6C66 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:05:58 | VAS-1792238755-1BEDEBFEB4C7 | TELCO | TXN_COMPLETION | 2563.22ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:05:58 | VAS-1792238755-1BEDEBFEB4C7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:05:51 | VAS-1792238750-AB8C6CBBB8D4 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 13:05:48 | VAS-1792238746-0FCCB3A0B1A8 | TELCO | TXN_COMPLETION | 1643.64ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:05:48 | VAS-1792238746-0FCCB3A0B1A8 | AGGREGATOR | TXN_COMPLETION | 1022.59ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:05:48 | VAS-1792238746-0FCCB3A0B1A8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:05:38 | VAS-1792238736-6FAB7DBEA9C4 | AGGREGATOR | TXN_COMPLETION | 2057.70ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 13:05:23 | VAS-1792238721-94F5C07324E2 | AGGREGATOR | TXN_COMPLETION | 1849.04ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:05:23 | VAS-1792238721-94F5C07324E2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:05:07 | VAS-1792238706-19FE938A6C6D | AGGREGATOR | TXN_COMPLETION | 435.36ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 13:05:07 | VAS-1792238706-19FE938A6C6D | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 13:04:54 | VAS-1792238691-C250E3CBD304 | TELCO | TXN_COMPLETION | 2064.95ms | 500.00ms | Kuda MFB | Primus VAS | Glo |