SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3865 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 148 | QUEUED | CLOSED |
| SLB-20261014-3864 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 134 | QUEUED | CLOSED |
| SLB-20261014-3863 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 154 | QUEUED | CLOSED |
| SLB-20261014-3862 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 138 | QUEUED | CLOSED |
| SLB-20261014-3861 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 132 | QUEUED | CLOSED |
| SLB-20261014-3860 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 147 | QUEUED | CLOSED |
| SLB-20261014-3859 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261014-3858 | Oct 14 | Glo | Success Rate | 95.0% | 94.4% | 129 | QUEUED | CLOSED |
| SLB-20261014-3857 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 156 | QUEUED | CLOSED |
| SLB-20261014-3856 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 140 | QUEUED | CLOSED |
| SLB-20261014-3855 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 157 | QUEUED | CLOSED |
| SLB-20261014-3854 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 145 | QUEUED | CLOSED |
| SLB-20261014-3853 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261014-3852 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 150 | QUEUED | CLOSED |
| SLB-20261014-3851 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 150 | QUEUED | CLOSED |
| SLB-20261014-3850 | Oct 14 | Glo | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20261014-3849 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 163 | QUEUED | CLOSED |
| SLB-20261014-3848 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 142 | QUEUED | CLOSED |
| SLB-20261014-3847 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 160 | QUEUED | CLOSED |
| SLB-20261014-3846 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:54:54 | VAS-1792241693-A776AAF5BA04 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 13:54:51 | VAS-1792241688-F61499CD9595 | TELCO | TXN_COMPLETION | 1876.35ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 13:54:51 | VAS-1792241688-F61499CD9595 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 13:54:39 | VAS-1792241679-C269BD6AEB12 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 13:54:24 | VAS-1792241664-1623C271AA04 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:54:24 | VAS-1792241659-5F56821F3223 | AGGREGATOR | TXN_COMPLETION | 1988.00ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 13:54:24 | VAS-1792241659-5F56821F3223 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 13:54:15 | VAS-1792241654-680DA96B7B2A | AGGREGATOR | TXN_COMPLETION | 849.46ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 13:54:11 | VAS-1791249191-6B48DAB27D64 | MERCHANT | TXN_COMPLETION | 992467.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 13:54:10 | VAS-1792241649-785D2640BADF | AGGREGATOR | TXN_COMPLETION | 1240.71ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 13:53:55 | VAS-1792241634-BCDE9C64BEEE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:53:50 | VAS-1792241629-1228DDAB3FC3 | AGGREGATOR | TXN_COMPLETION | 823.19ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 13:53:41 | VAS-1792241620-7375C4445333 | AGGREGATOR | TXN_COMPLETION | 1114.94ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:53:41 | VAS-1792241620-7375C4445333 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:53:18 | VAS-1792241595-0366F3645E40 | AGGREGATOR | TXN_COMPLETION | 2275.37ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:52:52 | VAS-1792241571-9E89781B8A7E | TELCO | TXN_COMPLETION | 837.99ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 13:52:41 | VAS-1792241561-336BB9292C19 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:52:36 | VAS-1792241556-B5FDEC341FB8 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:52:13 | VAS-1792241531-3CA64A14E41B | AGGREGATOR | TXN_COMPLETION | 1863.74ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 13:52:13 | VAS-1792241531-3CA64A14E41B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |