SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3845 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20261014-3844 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 151 | QUEUED | CLOSED |
| SLB-20261014-3843 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261014-3842 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 139 | QUEUED | CLOSED |
| SLB-20261014-3841 | Oct 14 | Airtel | Success Rate | 95.0% | 93.1% | 162 | QUEUED | CLOSED |
| SLB-20261014-3840 | Oct 14 | MTN | Success Rate | 95.0% | 93.8% | 144 | QUEUED | CLOSED |
| SLB-20261014-3839 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.2% | 166 | QUEUED | CLOSED |
| SLB-20261014-3838 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 148 | QUEUED | CLOSED |
| SLB-20261014-3837 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.1% | 137 | QUEUED | CLOSED |
| SLB-20261014-3836 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 161 | QUEUED | CLOSED |
| SLB-20261014-3835 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 159 | QUEUED | CLOSED |
| SLB-20261014-3834 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 140 | QUEUED | CLOSED |
| SLB-20261014-3833 | Oct 14 | Airtel | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3832 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20261014-3831 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 163 | QUEUED | CLOSED |
| SLB-20261014-3830 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261014-3829 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 140 | QUEUED | CLOSED |
| SLB-20261014-3828 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.1% | 164 | QUEUED | CLOSED |
| SLB-20261014-3827 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.1% | 161 | QUEUED | CLOSED |
| SLB-20261014-3826 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 138 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:12:03 | VAS-1790796070-1B729CBA3A96 | MERCHANT | TXN_COMPLETION | 1497054.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 04:12:02 | VAS-1792293121-14AE83B2558A | AGGREGATOR | TXN_COMPLETION | 1605.47ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:11:49 | VAS-1792293106-9499160D0E5C | TELCO | TXN_COMPLETION | 1096.70ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 04:11:49 | VAS-1792293106-9499160D0E5C | AGGREGATOR | TXN_COMPLETION | 1908.66ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 04:11:49 | VAS-1792293106-9499160D0E5C | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 04:11:38 | VAS-1792293096-07A6E81BB647 | AGGREGATOR | TXN_COMPLETION | 1922.74ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:11:38 | VAS-1792293096-07A6E81BB647 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:11:34 | VAS-1791106594-FC3DD22188E1 | MERCHANT | TXN_COMPLETION | 1186512.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 04:11:33 | VAS-1792293091-01033DA775CE | AGGREGATOR | TXN_COMPLETION | 1445.54ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 04:11:24 | VAS-1792293084-717C7569E5C0 | AGGREGATOR | TXN_COMPLETION | 2354.24ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 04:11:24 | VAS-1792293084-717C7569E5C0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 04:11:12 | VAS-1792293072-B186D8931B63 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:11:10 | VAS-1792293067-BAC4863176BF | TELCO | TXN_COMPLETION | 1030.84ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:11:10 | VAS-1792293067-BAC4863176BF | AGGREGATOR | TXN_COMPLETION | 1959.50ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:11:10 | VAS-1792293067-BAC4863176BF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:10:49 | VAS-1792293047-5756AD3E44EB | AGGREGATOR | TXN_COMPLETION | 1318.44ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 04:10:44 | VAS-1792293042-E8F8C7C24500 | TELCO | TXN_COMPLETION | 1016.27ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 04:10:38 | VAS-1792293037-5B349FF438A7 | AGGREGATOR | TXN_COMPLETION | 401.69ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 04:10:38 | VAS-1792293037-5B349FF438A7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 04:10:37 | VAS-1792293032-72DB1C029D02 | TELCO | TXN_COMPLETION | 2132.37ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |