SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3805 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3804 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3803 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 164 | QUEUED | CLOSED |
| SLB-20261014-3802 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 144 | QUEUED | CLOSED |
| SLB-20261014-3801 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 167 | QUEUED | CLOSED |
| SLB-20261014-3800 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261014-3799 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 162 | QUEUED | CLOSED |
| SLB-20261014-3798 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
| SLB-20261014-3797 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.4% | 164 | QUEUED | CLOSED |
| SLB-20261014-3796 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261014-3795 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3794 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261014-3793 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3792 | Oct 14 | MTN | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3791 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261014-3790 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261014-3789 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261014-3788 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261014-3787 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261014-3786 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:32:20 | VAS-1792301539-6EA99E72AC19 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 06:32:16 | VAS-1792301534-F290BFC0B50B | AGGREGATOR | TXN_COMPLETION | 1594.15ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 06:32:16 | VAS-1792301534-F290BFC0B50B | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 06:32:11 | VAS-1792301529-B722165B9BD5 | TELCO | TXN_COMPLETION | 1115.43ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:32:02 | VAS-1792301520-CF794B32EE5C | TELCO | TXN_COMPLETION | 2412.53ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:32:02 | VAS-1792301520-CF794B32EE5C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:31:31 | VAS-1792301490-6A929ACDCA46 | AGGREGATOR | TXN_COMPLETION | 408.89ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:31:27 | VAS-1792301485-8D16A84D3875 | TELCO | TXN_COMPLETION | 1730.87ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 06:31:27 | VAS-1792301485-8D16A84D3875 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 06:31:21 | VAS-1792301480-53D2FC3B81FC | AGGREGATOR | TXN_COMPLETION | 418.59ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 06:31:12 | VAS-1792301471-0B12D5CD7C72 | TELCO | TXN_COMPLETION | 1729.33ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 06:31:09 | VAS-1792301466-ACAA55B90235 | TELCO | TXN_COMPLETION | 2425.00ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:31:09 | VAS-1792301466-ACAA55B90235 | AGGREGATOR | TXN_COMPLETION | 908.09ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:31:09 | VAS-1792301466-ACAA55B90235 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:31:02 | VAS-1792301461-4EBC7FCCB6B0 | TELCO | TXN_COMPLETION | 906.15ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:31:02 | VAS-1792301461-4EBC7FCCB6B0 | AGGREGATOR | TXN_COMPLETION | 421.49ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:31:02 | VAS-1792301461-4EBC7FCCB6B0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:30:37 | VAS-1792301436-0E8AC63FE26E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:30:18 | VAS-1792301417-77FE98E3ACBB | TELCO | TXN_COMPLETION | 1346.61ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 06:30:18 | VAS-1792301417-77FE98E3ACBB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | MTN |