SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:31:21 | VAS-1792240279-F48C7014D5DE | AGGREGATOR | TXN_COMPLETION | 1319.14ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 13:31:21 | VAS-1792240279-F48C7014D5DE | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 13:31:16 | VAS-1792240274-24E0F17E4E3D | TELCO | TXN_COMPLETION | 2061.02ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:31:16 | VAS-1792240274-24E0F17E4E3D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:31:09 | VAS-1792240269-4A110DA653FB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 13:31:08 | VAS-1791156485-90AA6C4F971E | AGGREGATOR | TXN_COMPLETION | 2172.49ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 13:31:08 | VAS-1791156485-90AA6C4F971E | MERCHANT | TXN_COMPLETION | 1083788.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 13:31:06 | VAS-1792240264-12829A355887 | AGGREGATOR | TXN_COMPLETION | 2456.95ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 13:30:55 | VAS-1792240254-DF15D2FAB0B4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:30:50 | VAS-1792240249-C1521474FBE2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 13:30:47 | VAS-1792240244-AB89BD375547 | TELCO | TXN_COMPLETION | 2549.51ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 13:30:41 | VAS-1792240239-C7C393F3ADD6 | AGGREGATOR | TXN_COMPLETION | 1405.08ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 13:30:41 | VAS-1792240239-C7C393F3ADD6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 13:30:32 | VAS-1792240230-3663085E91EB | TELCO | TXN_COMPLETION | 1796.75ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 13:30:15 | VAS-1792240215-3B2AE3845D44 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 13:30:07 | VAS-1792240205-0F13A761F171 | AGGREGATOR | TXN_COMPLETION | 960.15ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:30:04 | VAS-1792240200-2B1931555E97 | TELCO | TXN_COMPLETION | 1028.17ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:30:04 | VAS-1792240200-2B1931555E97 | AGGREGATOR | TXN_COMPLETION | 2807.93ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:29:47 | VAS-1792240185-C056128B8124 | AGGREGATOR | TXN_COMPLETION | 1204.12ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 13:29:47 | VAS-1792240185-C056128B8124 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Glo |