SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3765 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | OPEN |
| SLB-20261013-3764 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | OPEN |
| SLB-20261013-3763 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.6% | 158 | QUEUED | OPEN |
| SLB-20261013-3762 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | OPEN |
| SLB-20261013-3761 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 179 | QUEUED | OPEN |
| SLB-20261013-3760 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 154 | QUEUED | OPEN |
| SLB-20261013-3759 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3758 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261013-3757 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261013-3756 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261013-3755 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.7% | 155 | QUEUED | CLOSED |
| SLB-20261013-3754 | Oct 13 | Glo | Success Rate | 95.0% | 93.5% | 158 | QUEUED | CLOSED |
| SLB-20261013-3753 | Oct 13 | Airtel | Success Rate | 95.0% | 92.9% | 181 | QUEUED | CLOSED |
| SLB-20261013-3752 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3751 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3750 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 139 | QUEUED | CLOSED |
| SLB-20261013-3749 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3748 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261013-3747 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3746 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:25:59 | VAS-1792268757-5A293C9BB23E | AGGREGATOR | TXN_COMPLETION | 853.31ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 21:25:54 | VAS-1792268752-E2F639B3789C | TELCO | TXN_COMPLETION | 1356.45ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 21:25:54 | VAS-1792268752-E2F639B3789C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 21:25:49 | VAS-1792268747-7904E5F938C4 | TELCO | TXN_COMPLETION | 1407.28ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 21:25:49 | VAS-1792268747-7904E5F938C4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 21:25:43 | VAS-1792268742-C04B3B16D719 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 21:25:38 | VAS-1792268737-55DC9B3133FC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 21:25:23 | VAS-1792268723-5CF72F7ED5D6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 21:25:19 | VAS-1792268719-C4EB3AC25A81 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 21:25:09 | VAS-1792268708-598DA0FF7E4F | TELCO | TXN_COMPLETION | 821.98ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 21:25:09 | VAS-1792268708-598DA0FF7E4F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 21:25:03 | VAS-1792268703-633561D694F1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 21:24:58 | VAS-1792268698-2769911B01AB | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:24:49 | VAS-1792268688-F61F8077B1EE | TELCO | TXN_COMPLETION | 845.65ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:24:49 | VAS-1792268688-F61F8077B1EE | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:24:45 | VAS-1792268683-F288B6FD1EEE | TELCO | TXN_COMPLETION | 1887.86ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:24:45 | VAS-1792268683-F288B6FD1EEE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:24:39 | VAS-1792268678-FA9A9F9E7C09 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 21:24:29 | VAS-1792268668-B5D557AEBC03 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:24:26 | VAS-1792268666-A604521F4066 | TELCO | TXN_COMPLETION | 1284.78ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |