SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:27:30 | VAS-1792319248-5324C21FBD8B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:27:23 | VAS-1792319240-B73331767735 | AGGREGATOR | TXN_COMPLETION | 2468.50ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 11:27:07 | VAS-1792319225-5F97A8B5E5C7 | AGGREGATOR | TXN_COMPLETION | 1340.18ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 11:26:51 | VAS-1792319210-100844A76496 | AGGREGATOR | TXN_COMPLETION | 405.42ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:26:51 | VAS-1792319210-100844A76496 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:26:44 | VAS-1792319203-DB5F28A098C5 | AGGREGATOR | TXN_COMPLETION | 961.84ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 11:26:21 | VAS-1792319181-52DB73902A43 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 11:25:53 | VAS-1792319151-2E030F2214B4 | TELCO | TXN_COMPLETION | 1842.35ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:25:53 | VAS-1792319151-2E030F2214B4 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:25:45 | VAS-1792319144-98E9F66D2CA4 | TELCO | TXN_COMPLETION | 721.63ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 11:25:38 | VAS-1792319136-BBB1DDDCAA72 | AGGREGATOR | TXN_COMPLETION | 1670.49ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:25:38 | VAS-1792319136-BBB1DDDCAA72 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 11:25:24 | VAS-1792319122-344F49CFB010 | TELCO | TXN_COMPLETION | 2044.82ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:25:24 | VAS-1792319122-344F49CFB010 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:24:53 | VAS-1792319092-7837A471EE48 | AGGREGATOR | TXN_COMPLETION | 1071.74ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 11:24:53 | VAS-1792319092-7837A471EE48 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 11:24:32 | VAS-1792319070-1EF1E7BB8979 | TELCO | TXN_COMPLETION | 2313.90ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:24:32 | VAS-1792319070-1EF1E7BB8979 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:24:15 | VAS-1792319055-08C7D42ED67A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:23:54 | VAS-1792319033-DC0503EF4009 | TELCO | TXN_COMPLETION | 994.08ms | 500.00ms | Opay | Telcos Direct | Airtel |