SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261013-3745 Oct 13 Airtel Success Rate 95.0% 93.0% 177 QUEUED CLOSED
SLB-20261013-3744 Oct 13 MTN Success Rate 95.0% 94.1% 149 QUEUED CLOSED
SLB-20261013-3743 Oct 13 Telcos Direct Success Rate 95.0% 93.5% 164 QUEUED CLOSED
SLB-20261013-3742 Oct 13 Cordis Telcom Success Rate 95.0% 94.2% 140 QUEUED CLOSED
SLB-20261013-3741 Oct 13 NexBridge Success Rate 95.0% 93.3% 170 QUEUED CLOSED
SLB-20261013-3740 Oct 13 Primus VAS Success Rate 95.0% 93.4% 161 QUEUED CLOSED
SLB-20261013-3739 Oct 13 9Mobile Success Rate 95.0% 93.8% 151 QUEUED CLOSED
SLB-20261013-3738 Oct 13 Glo Success Rate 95.0% 93.6% 154 QUEUED CLOSED
SLB-20261013-3737 Oct 13 Airtel Success Rate 95.0% 93.0% 177 QUEUED CLOSED
SLB-20261013-3736 Oct 13 MTN Success Rate 95.0% 93.9% 153 QUEUED CLOSED
SLB-20261013-3735 Oct 13 Telcos Direct Success Rate 95.0% 93.8% 157 QUEUED CLOSED
SLB-20261013-3734 Oct 13 Cordis Telcom Success Rate 95.0% 94.1% 142 QUEUED CLOSED
SLB-20261013-3733 Oct 13 NexBridge Success Rate 95.0% 93.4% 167 QUEUED CLOSED
SLB-20261013-3732 Oct 13 Primus VAS Success Rate 95.0% 93.3% 162 QUEUED CLOSED
SLB-20261013-3731 Oct 13 9Mobile Success Rate 95.0% 93.8% 149 QUEUED CLOSED
SLB-20261013-3730 Oct 13 Glo Success Rate 95.0% 93.7% 153 QUEUED CLOSED
SLB-20261013-3729 Oct 13 Airtel Success Rate 95.0% 93.1% 175 QUEUED CLOSED
SLB-20261013-3728 Oct 13 MTN Success Rate 95.0% 94.0% 151 QUEUED CLOSED
SLB-20261013-3727 Oct 13 Telcos Direct Success Rate 95.0% 93.7% 158 QUEUED CLOSED
SLB-20261013-3726 Oct 13 Cordis Telcom Success Rate 95.0% 94.4% 136 QUEUED CLOSED

Page 56 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:30:19 VAS-1792265417-353A86B537CE AGGREGATOR TXN_COMPLETION 1379.18ms 400.00ms Palmpay NexBridge MTN
2026-10-17 20:30:19 VAS-1792265417-353A86B537CE MERCHANT TXN_COMPLETION 26.00s 5.00s Palmpay NexBridge MTN
2026-10-17 20:29:59 VAS-1792265397-272666E99D1A AGGREGATOR TXN_COMPLETION 2043.75ms 400.00ms MoMo PSB Primus VAS Glo
2026-10-17 20:29:48 VAS-1792265387-B3CE4AF9E09C MERCHANT TXN_COMPLETION 12.00s 5.00s GTBank Cordis Telcom MTN
2026-10-17 20:29:45 VAS-1792265382-A7E088402EB3 TELCO TXN_COMPLETION 2404.97ms 500.00ms MoMo PSB Primus VAS MTN
2026-10-17 20:29:45 VAS-1792265382-A7E088402EB3 MERCHANT TXN_COMPLETION 10.00s 5.00s MoMo PSB Primus VAS MTN
2026-10-17 20:29:39 VAS-1792265377-FF8DF2ACDCDC TELCO TXN_COMPLETION 1987.08ms 500.00ms Kuda MFB Primus VAS 9Mobile
2026-10-17 20:29:33 VAS-1792265372-84FDB07A8794 AGGREGATOR TXN_COMPLETION 1099.57ms 400.00ms Kuda MFB Primus VAS MTN
2026-10-17 20:29:33 VAS-1792265372-84FDB07A8794 MERCHANT TXN_COMPLETION 23.00s 5.00s Kuda MFB Primus VAS MTN
2026-10-17 20:29:08 VAS-1792265348-1978C0BA72B8 MERCHANT TXN_COMPLETION 11.00s 5.00s MoMo PSB Primus VAS Airtel
2026-10-17 20:29:06 VAS-1792265343-D69E41EDF4CF TELCO TXN_COMPLETION 657.71ms 500.00ms Opay Primus VAS Airtel
2026-10-17 20:29:06 VAS-1792265343-D69E41EDF4CF AGGREGATOR TXN_COMPLETION 2249.94ms 400.00ms Opay Primus VAS Airtel
2026-10-17 20:29:06 VAS-1792265343-D69E41EDF4CF MERCHANT TXN_COMPLETION 11.00s 5.00s Opay Primus VAS Airtel
2026-10-17 20:28:46 VAS-1792265323-624E1A5CD202 TELCO TXN_COMPLETION 2134.03ms 500.00ms GTBank NexBridge Airtel
2026-10-17 20:28:46 VAS-1792265323-624E1A5CD202 AGGREGATOR TXN_COMPLETION 857.76ms 400.00ms GTBank NexBridge Airtel
2026-10-17 20:28:46 VAS-1792265323-624E1A5CD202 MERCHANT TXN_COMPLETION 8.00s 5.00s GTBank NexBridge Airtel
2026-10-17 20:28:34 VAS-1792265313-BA3F55F96B04 MERCHANT TXN_COMPLETION 9.00s 5.00s GTBank Primus VAS MTN
2026-10-17 20:28:25 VAS-1792265304-55AF25D9477C TELCO TXN_COMPLETION 722.61ms 500.00ms MoMo PSB NexBridge MTN
2026-10-17 20:28:16 VAS-1792265294-FC5B105603AB AGGREGATOR TXN_COMPLETION 2055.71ms 400.00ms Stanbic IBTC Telcos Direct Glo
2026-10-17 20:28:16 VAS-1792265294-FC5B105603AB MERCHANT TXN_COMPLETION 37.00s 5.00s Stanbic IBTC Telcos Direct Glo

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