SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:39:27 | VAS-1792319966-F434B450AA99 | TELCO | TXN_COMPLETION | 668.03ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:27 | VAS-1792319966-F434B450AA99 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:12 | VAS-1792319951-8EA79EE4389E | AGGREGATOR | TXN_COMPLETION | 1003.02ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:12 | VAS-1792319951-8EA79EE4389E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:39:04 | VAS-1792319944-98C3EB7F93B5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:38:52 | VAS-1792319929-3FDD2A5514D4 | TELCO | TXN_COMPLETION | 2505.80ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:38:52 | VAS-1792319929-3FDD2A5514D4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 11:38:42 | VAS-1792319921-33E6F5DCCD66 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 11:38:34 | VAS-1792319914-6CB309C211FF | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 11:38:28 | VAS-1792319907-49EA5BBCEF0C | TELCO | TXN_COMPLETION | 1258.00ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:38:20 | VAS-1792319899-2C7CA604D0FA | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 11:38:07 | VAS-1792319884-14C986A6AE12 | TELCO | TXN_COMPLETION | 2081.49ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:38:07 | VAS-1792319884-14C986A6AE12 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 11:37:57 | VAS-1792319877-29B4615C2B91 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 11:37:43 | VAS-1792319862-C1436778BC68 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 11:37:29 | VAS-1792319847-45D4F2DAF429 | TELCO | TXN_COMPLETION | 1610.85ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 11:37:29 | VAS-1792319847-45D4F2DAF429 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 11:37:20 | VAS-1790794906-FEFA9216F407 | AGGREGATOR | TXN_COMPLETION | 2555.68ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 11:37:20 | VAS-1790794906-FEFA9216F407 | MERCHANT | TXN_COMPLETION | 1524942.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 11:37:15 | VAS-1792319833-42838AC7A38D | TELCO | TXN_COMPLETION | 1775.77ms | 500.00ms | FirstBank | Telcos Direct | Glo |