SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3705 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3704 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20261013-3703 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3702 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
| SLB-20261013-3701 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3700 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 165 | QUEUED | CLOSED |
| SLB-20261013-3699 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261013-3698 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3697 | Oct 13 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261013-3696 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3695 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3694 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261013-3693 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3692 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3691 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 149 | QUEUED | CLOSED |
| SLB-20261013-3690 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3689 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 178 | QUEUED | CLOSED |
| SLB-20261013-3688 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3687 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3686 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:06:13 | VAS-1792328770-2C9EC076F0C2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 14:05:57 | VAS-1792328756-5CCBBA0C930D | TELCO | TXN_COMPLETION | 978.61ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:05:50 | VAS-1792328748-C4ACE1F83933 | TELCO | TXN_COMPLETION | 1651.51ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:05:50 | VAS-1792328748-C4ACE1F83933 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:05:36 | VAS-1792328735-77774922FF0A | TELCO | TXN_COMPLETION | 2536.50ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:05:36 | VAS-1792328735-77774922FF0A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:05:35 | VAS-1792328726-4D2D64867D7A | TELCO | TXN_COMPLETION | 1125.04ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 14:05:35 | VAS-1792328726-4D2D64867D7A | AGGREGATOR | TXN_COMPLETION | 2488.76ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 14:05:35 | VAS-1792328726-4D2D64867D7A | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 14:04:51 | VAS-1792328689-64BEE2382834 | TELCO | TXN_COMPLETION | 1273.18ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 14:04:51 | VAS-1792328689-64BEE2382834 | AGGREGATOR | TXN_COMPLETION | 412.88ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 14:04:29 | VAS-1792328667-BAE01BCA9743 | TELCO | TXN_COMPLETION | 2417.25ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 14:04:06 | VAS-1792328644-9BC526852CBF | AGGREGATOR | TXN_COMPLETION | 1283.20ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:04:06 | VAS-1792328644-9BC526852CBF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:04:00 | VAS-1792328637-5D1583E19AF7 | TELCO | TXN_COMPLETION | 2495.31ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 14:04:00 | VAS-1792328637-5D1583E19AF7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 14:03:50 | VAS-1792328630-E8A98F5A5B79 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 14:03:45 | VAS-1792328622-8F87B7E4F1BC | TELCO | TXN_COMPLETION | 2165.18ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 14:03:22 | VAS-1792328600-424A5E22EE33 | TELCO | TXN_COMPLETION | 1840.20ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:03:22 | VAS-1792328600-424A5E22EE33 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Palmpay | Cordis Telcom | Glo |