SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:57:23 | VAS-1792267042-CE606FCE01A5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 20:57:19 | VAS-1792267039-D4689407F7B4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:57:10 | VAS-1792267028-E99646BD4C71 | TELCO | TXN_COMPLETION | 1030.03ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:57:10 | VAS-1792267028-E99646BD4C71 | AGGREGATOR | TXN_COMPLETION | 1251.80ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:57:10 | VAS-1792267028-E99646BD4C71 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:57:03 | VAS-1792267023-3202189259C6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:56:48 | VAS-1792267008-5FC20C559D1A | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:56:39 | VAS-1792266998-231870A0829A | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 20:56:19 | VAS-1792266979-927A67B7B3B9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:56:09 | VAS-1792266969-87D75BB3A9C1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 20:56:05 | VAS-1792266964-7E39AE732F43 | AGGREGATOR | TXN_COMPLETION | 416.18ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:56:05 | VAS-1792266964-7E39AE732F43 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:55:50 | VAS-1792266949-570F3107BCB2 | TELCO | TXN_COMPLETION | 828.57ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:55:50 | VAS-1792266949-570F3107BCB2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:55:40 | VAS-1792266939-D96FEC62A079 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 20:55:27 | VAS-1792266924-35C8D371982F | AGGREGATOR | TXN_COMPLETION | 2023.21ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:55:27 | VAS-1792266924-35C8D371982F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:55:21 | VAS-1792266920-4A7C42055979 | AGGREGATOR | TXN_COMPLETION | 789.61ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:55:05 | VAS-1792266905-53F9190C9610 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:54:53 | VAS-1792266890-BB07553A370A | TELCO | TXN_COMPLETION | 2173.94ms | 500.00ms | FirstBank | NexBridge | MTN |