SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:15:46 | VAS-1792235743-DE69269CC06E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:15:35 | VAS-1792235733-0155D90630A9 | AGGREGATOR | TXN_COMPLETION | 756.26ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 12:15:29 | VAS-1792235729-D6526AC3E0C2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 12:15:21 | VAS-1792235719-1840FAC6AD2D | TELCO | TXN_COMPLETION | 2254.21ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 12:15:21 | VAS-1792235719-1840FAC6AD2D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 12:15:18 | VAS-1792235718-97048AE5410B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 12:15:02 | VAS-1792235699-6D1D32B3B70B | TELCO | TXN_COMPLETION | 684.62ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 12:15:02 | VAS-1792235699-6D1D32B3B70B | AGGREGATOR | TXN_COMPLETION | 2075.14ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 12:15:02 | VAS-1792235699-6D1D32B3B70B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 12:14:56 | VAS-1792235694-CFE94B9FECE0 | TELCO | TXN_COMPLETION | 1776.60ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 12:14:56 | VAS-1792235694-CFE94B9FECE0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 12:14:50 | VAS-1792235689-1C9DEF43998C | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:14:40 | VAS-1792235679-5B0C036CC161 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 12:14:20 | VAS-1792235660-4901B8F4AAC4 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 12:14:16 | VAS-1792235655-2C18A7DD5C45 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:13:57 | VAS-1792235635-2E41D0D47939 | TELCO | TXN_COMPLETION | 1619.36ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 12:13:57 | VAS-1792235635-2E41D0D47939 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 12:13:47 | VAS-1792235625-D2E86C8B63DA | TELCO | TXN_COMPLETION | 986.40ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 12:13:41 | VAS-1792235620-91D7B7EF225B | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 12:13:37 | VAS-1792235616-47EAFE2E64F6 | TELCO | TXN_COMPLETION | 1033.78ms | 500.00ms | GTBank | Telcos Direct | Airtel |